Summary
Overview
Work History
Education
Skills
PROJECTS
Personal Information
Languages
Timeline
Generic

Ershad Raja

Summary

• Inside Sales Associate with 4+ years of experience handling across telecom uk based client and EdTech sectors. Skilled in pitching telecom products and services, achieving sales targets, building strong customer relationships, and following quality standards and compliance guidelines.

Overview

2
2
Languages
6
6
years of professional experience

Work History

Advisor Customer Service & Upselling (UK Telecom Inbound & Outbound Voice)

CogentHub
Gurugram
12.2024 - 10.2025
  • Consistently exceeded individual and team sales targets by delivering customized telecom product/service recommendations tailored to customer needs.
  • Managed inbound and outbound calls with UK telecom customers, effectively pitching products and services to meet upselling and cross-selling targets.
  • Identified customer requirements and recommended suitable upgrades for telecom services, improving revenue per customer.
  • Built and maintained strong customer relationships, ensuring customer satisfaction and high service quality standards.
  • Developed and implemented sales strategies, client retention plans, and analyzed sales data to inform marketing strategies.
  • Accurately updated customer information and call details in the system, following company processes, quality standards, and compliance guidelines.
  • Analyzed current market and processes for growth opportunities; provided accurate information and timely resolution to customers.
  • Full-time

Inside Sales Associate

Skill Lync
03.2020 - 06.2024
  • Proven experience in inside sales with strong communication, convincing, and negotiation skills.
  • Counseled students regarding admissions and educational programs; promoted programme and met enrolment targets consistently.
  • Converted leads for programs including Data Science, Data Analytics, and Full Stack Development.
  • Served as an interface between Skill Lync and prospective candidates — counselling through phone, email, chat, and social media.
  • Provided education guidance and maintained student records in CRM, accurately updating all call details and interaction logs.
  • Cultivated client relationships that improved customer satisfaction and retention through personalized recommendations.
  • Demonstrated expertise in inside sales with strong communication, persuasion, and negotiation skills.

Education

B.Tech -

Magadh University

Class XII -

B.S.E Board

Class X -

C.B.S.E Board

Skills

  • Telecom product knowledge
  • Sales strategies
  • Sales negotiation tactics
  • Customer relationship management
  • Customer engagement strategies
  • Networking: DHCP, DNS, TCP/IP, Wireless Connectivity
  • Support Tools: Cisco WebEx, Google Meet, McAfee Virus Scan, MS Office 2007/2010/2013, Remote desktop connection, Team viewer, VNC, Web Meeting
  • Hardware troubleshooting
  • Operating Systems: 7, 8, Windows 10, XP
  • Mailing: Email client, Outlook Express, Zoho

PROJECTS

Title: Inside Sales Associate

Personal Information

Title: Inside Sales Associate

Languages

Hindi
First Language
English
Advanced
C1

Timeline

Advisor Customer Service & Upselling (UK Telecom Inbound & Outbound Voice)

CogentHub
12.2024 - 10.2025

Inside Sales Associate

Skill Lync
03.2020 - 06.2024

B.Tech -

Magadh University

Class XII -

B.S.E Board

Class X -

C.B.S.E Board
Ershad Raja