Erum Khoja
Ahmedabad
Summary
Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
5
5
years of professional experience
Work History
Project Manager
Aga Khan Education Service Cell
Mumbai
08.2023 - Current
- Organized Counseling Sessions: Successfully organized and facilitated counseling sessions for students, providing essential support and guidance under the foundation's initiatives.
- Program and Project Arrangement: Arranged various programs and projects catering to diverse student needs, enhancing their educational and personal development experiences.
- Global Coordination: Coordinated with internal and external teams across the globe to achieve program goals, ensuring seamless collaboration and execution.
- Database Management: Handled and managed a database of 1000+ individuals, ensuring accurate and efficient data management for better program targeting and follow-up.
- Webinar/Seminar Coordination: Collaborated with faculty members from various streams to successfully arrange and conduct webinars and seminars, enriching the educational offerings.
Customer Support
Eureka
Mumbai
04.2022 - 10.2024
- Client Query Handling: Managed and resolved queries for demat account holders, providing timely and accurate assistance to ensure customer satisfaction.
- Client Distribution: Responsible for the even distribution of clients among peers, ensuring balanced workloads and efficient client management.
- Performance Analysis: Conducted performance analysis for clients, monitoring account activities and providing insights to improve service and client outcomes.
Customer Service Associate
Datamark
Thane
11.2022 - 04.2023
- Communication Facilitation: Bridged the communication gap between doctors and patients to ensure the best possible diagnosis, enhancing patient care and treatment outcomes.
- Developed Communication Skills: Gained exceptional communication skills through direct interaction with patients and medical professionals.
- Medical Field Knowledge: Acquired extensive knowledge about the medical field, complementing my ongoing studies in a Master's program in Psychology.
- Emergency Call Handling: Efficiently managed emergency calls, demonstrating the ability to remain calm and effective under pressure, ensuring prompt and accurate responses in critical situations.
Project Manager
Itreb India
Mumbai
05.2019 - 08.2021
- Communication Facilitation: Bridged the communication gap between doctors and patients to ensure the best possible diagnosis, enhancing patient care and treatment outcomes.
- Developed Communication Skills: Gained exceptional communication skills through direct interaction with patients and medical professionals.
- Medical Field Knowledge: Acquired extensive knowledge about the medical field, complementing my ongoing studies in a Master's program in Psychology.
- Emergency Call Handling: Efficiently managed emergency calls, demonstrating the ability to remain calm and effective under pressure, ensuring prompt and accurate responses in critical situations.
Education
Bachelor of Arts - Psychology
Pendarkar College
Dombivli04-2021
Skills
- Project Management
- Contract Management
- Work flow planning
- Data Analysis
- Resource Allocation
- Schedule Management
- Inventory Control
- Project tracking
- Document Management
- Productivity Improvement
- Compliance Monitoring
- Project Planning
- Workforce training
- Project scope
- Requirements Gathering
- Project feedback data
- Coaching and Mentoring
- Microsoft Office Suite expert
Affiliations
- Quiz Winner
- Table Tennis (Solo/Duo)
- Volleyball
Accomplishments
- Mot Talented Fashion Influencer (FlipKart Glamup Event 2024 Mumbai)
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Gujarati
Beginner
A1
Kutchi
Proficient (C2)
C2
Timeline
Project Manager
Aga Khan Education Service Cell
08.2023 - Current
Customer Service Associate
Datamark
11.2022 - 04.2023
Customer Support
Eureka
04.2022 - 10.2024
Project Manager
Itreb India
05.2019 - 08.2021
Bachelor of Arts - Psychology
Pendarkar College
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