ERUM SHAIKH
Abu Dhabi
Summary
Detail-oriented professional with 5 years of experience in the insurance industry. Eager to secure an entry-level position to contribute to helping the team achieve company goals. Strong focus on evaluating and minimizing financial risk, transforming information to guide business planning, and reviewing existing processes. Expertise in executing effective operating rhythms and management systems structures. Skilled in analyzing, articulating, and solving problems while maintaining an analytical and organized approach.
Overview
8
8
years of professional experience
Work History
MOTOR OPERATION ANALYST
BAYZAT /ARYA INSURANCE CO
01.2024 - 03.2024
- Reviewed applications for motor insurance policies and processed in timely manner
- Sending quotes to new and renewal accounts to assist the motor sales team to follow up with the customer
- Monitor the Quotes Dashboard on daily basis (SALESFORCE) to deliver the quotes within the set Turnaround Time
- Established and nurtured robust relationships with insurance companies and clients, ensuring seamless policy issuance procedures
- Executed issuance of Insurance policies and submitted endorsement requests using diverse web-based software across multiple Insurance companies
- Produced comprehensive weekly underwriting reports utilizing advanced functionalities of MS-Excel for effective presentation to management
HEALTH OPERATION ANALYST
STAR HEALTH INSURANCE CO LTD
09.2023 - 11.2023
- Assessment of risks by collecting background Information of customers through application and determining whether to accept or decline the Applicants
- Preparing group and individual quotations and determining premiums according to the level of risks
- Preparing medical insurance policies, policy processing, and renewals for groups as well as individuals
- Evaluating addition, deletion, and cancellation requests by verifying the supporting documents
- Functioning as initial point of contact regarding quotation or endorsement requests from clients, agents and brokers
- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
SR. OPERATION EXECUTIVE-BANCA
HDFC LIFE INSURANCE CO LTD.
08.2021 - 03.2022
- To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation and to track & increase Persistency and Revival UW
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement
- Assisted customers with product-related questions, feedback and complaints
- Oversee day-to-day operations, including policy issuance, claims processing, & customer service
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements
- Built rapport with customers through courteous and professional communications
- Stay updated on industry regulations & ensure the team is informed about compliance requirements
- Collect and analyze customer feedback to inform operational improvements.
Operation Executive - Bancassurance
ADITYA BIRLA SUNLIFE INSURANCE
03.2016 - 09.2020
- Handle day to day customer queries to existing and new clients of DCB Bank for the particular life insurance products
- Customer issues & new policy login related issuance to assure all products pitched and sold by bank staffs are as per guidelines
- Maintained positive, professional working environment to optimize staff and customer satisfaction
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively
- Managed team by offering support and constructive feedback to improve skills and maximize potential
- Met financial goals with organized strategies focused on proper management of expenses and income
Education
Bachelor of Management Studies -
MUMBAI UNIVERSITY
Thane, India2016
DAR UL REHMAT TRUST JUNIOR COLLEGE
Thane, India2013
SECONDRY SCHOOL CERTIFICATE -
QUEEN MARY’S HIGH SCHOOL
Thane, India2011
Skills
- Microsoft Office
- Operational Efficiency
- Time Management
- Attention to Detail and Problem-Solving
- Problem-solving abilities and Multitasking
- Excellent Communication
- Adaptability and Flexibility
- Task Prioritization
- Risk Analysis
- Customer Service
- Policy analysis and Requirements Reviews
- Insurance law knowledge
Personal Information
- Passport Number: R1552865
- Nationality: INDIAN
Dob
08/30/95
Status
Single
Hobbies and Interests
- Reading
- Travelling
- Exploring
- Drawing
Disclaimer
I sincerely proclaim that all the facts in my resume are accurate, and I am responsible for their accuracy. I solemnly declare that all the details given above are accurate, and I bear the responsibility for any variation from them in the future.
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridLanguages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
MOTOR OPERATION ANALYST
BAYZAT /ARYA INSURANCE CO
01.2024 - 03.2024
HEALTH OPERATION ANALYST
STAR HEALTH INSURANCE CO LTD
09.2023 - 11.2023
SR. OPERATION EXECUTIVE-BANCA
HDFC LIFE INSURANCE CO LTD.
08.2021 - 03.2022
Operation Executive - Bancassurance
ADITYA BIRLA SUNLIFE INSURANCE
03.2016 - 09.2020
Bachelor of Management Studies -
MUMBAI UNIVERSITY
DAR UL REHMAT TRUST JUNIOR COLLEGE
SECONDRY SCHOOL CERTIFICATE -
QUEEN MARY’S HIGH SCHOOL
Similar Profiles
Ahmad ElotolAhmad Elotol
Senior accounts manager at BayzatSenior accounts manager at Bayzat
Saeed Al SharjiSaeed Al Sharji
Client Intelligence Researcher at BAYZATClient Intelligence Researcher at BAYZAT
Muhammad IhsanMuhammad Ihsan
Architectural Designer at Arya ArchitectArchitectural Designer at Arya Architect