Eryn Johnson
Indianapolis
Summary
Proven Member Advocate at WellTrans, adept in customer service and HIPAA compliance, excelled in high-pressure situations by implementing quality assurance and problem-solving skills. Enhanced customer satisfaction and streamlined financial procedures, showcasing multitasking and organizational abilities. Achieved notable improvements in service delivery and operational efficiency.
Overview
5
5
years of professional experience
Work History
Member Advocate
WellTrans
07.2022 - 08.2024
- Stayed calm under pressure and successfully dealt with difficult situations.
- Answered phone calls and messages for scheduling transportation appointments and handling member inquiries.
- Answered telephone calls to answer questions and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment transportation scheduling.
Customer Service Representative
Best Buy
09.2019 - 01.2021
- Responded to customer requests for products, services, and company information.
- Implemented customer service training processes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelor Of General Studies - General Studies
Ball State University(Currently Enrolled)
Muncie, INHonors Diploma -
Lawrence North High School
Indianapolis, IN06.2019
Skills
- Customer Service
- Financial Procedures Adherence
- Problem-Solving
- HIPAA Compliance
- Quality Assurance
- Multitasking and Organization
- Work Quality Evaluation
Timeline
Member Advocate
WellTrans
07.2022 - 08.2024
Customer Service Representative
Best Buy
09.2019 - 01.2021
Bachelor Of General Studies - General Studies
Ball State University(Currently Enrolled)
Honors Diploma -
Lawrence North High School
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