E S Sheeba

Resolving conflicts, managing customer expectations and approaching customers queries logically to provide the best solution.

Providing first call resolution, while following strict procedure that meet compliance guidelines.

Identifying and converting the opportunities for cross selling

Providing customer with information on various banking products.

Guiding the customer through banking applications and internet banking services of the bank.

Being aware and complying with any updates about the process.

Maintain well developed professional knowledge of entire products and services line offered.

Responsibilities to update and request support for further development requirements.

Consistently achieves a quality assurance that meets or exceeds all objectives in customer connection.

Conducting customer satisfaction surveys to understand what areas of services need improvements.

Develops as well as maintains relationship with external parties and provide assistance with problem they encountered.

Establish positive rapport with all clients and customers in person or via phone.

Interacting with customer to ensure they have desirable and shareable experience.

Maintain records of all enquiries and related details.

Follow up and track on customer enquiries,sales and delivery.

Receiving and resolving of all in-coming customer complaint through mails.

Daily report management and forming reports based on customer satisfaction statistics and helping their team to develop new skills.

Resolving technical and non-technical complaints in co-ordination with sales and service team.

Curating streamlined email and social media communication mediums for offers,updates and much more.

Serves as a basic point of contact with complaint, grievances, request, feedback etc.

Prepare daily report on daily activities of sales team

Develops as well as maintains relationship with external parties

Ensures that all the request, grievances, complaints of customers are responded in time and professional manner

Maintain records of all enquiries and related details in computer system

Follow up and track on customer enquiries.

Handled software called DMS for service and sales team.