Windows 10
ESAKKEY M
Service Delivery Manager
Bangalore,Karnataka
Summary
Astute Service Delivery Manager (Risk & Compliance) offering 25 + years of management-level experience in versatile automotive, IT, and aviation industries, both at Bosch and Indian Air Force.
A highly analytical, detail-oriented, risk and result-driven compliance service delivery manager of experience in supply chain management to deliver compliant and risk-free services to clients. Possessing extensive knowledge of regulatory and compliance frameworks governing various industries, I have a proven track record of ensuring compliance, managing risk, and delivering high-quality services to clients. With strong analytical and problem-solving skills, I possess excellent communication, leadership, and problem-solving skills, which enable me to effectively manage teams, meet client needs, and exceed expectations. I can identify and mitigate potential business risks while maintaining operational efficiency and being result-driven. Led IT cross-functional team members in planning, executing, and delivering complex IT projects to bring all complex risk and compliance topics into one umbrella of effective tracking and monitoring system for management.
I hold the passion to succeed, along with the willingness to progress within a role and the ability to build a dynamic career in digital SCM by adapting quickly to changes in marketplaces.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
5
5
Languages
Work History
Service Delivery Manager
BOSCH
Bangalore, Karnataka
08.2022 - Current
- Develop and maintain strong relationships with clients, ensuring customer satisfaction and retention
- Manage service delivery operations for the Risk and Compliance team of the domain Purchase, Sales, B2C, and Logistics
- Develop and implement service delivery strategies, policies, and procedures to ensure high-quality services are delivered to clients
- Collaborate with other teams, such as IT, domain experts, to develop and deliver integrated IT solutions to clients
- Monitor service delivery performance metrics, analyze data, and take appropriate action to ensure service level agreements (SLAs) are met or exceeded
- Ensure compliance with regulatory requirements and internal policies and procedures
- Develop and manage budgets, forecasts, and financial reports related to service delivery
- Possess excellent communication, leadership, and problem-solving skills
- Have strong interpersonal skills and the ability to build and maintain relationships with clients, colleagues, and other stakeholders
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
Risk & Compliance Manager
BOSCH
Bangalore, Karnataka
11.2015 - 08.2022
- Conducted regular risk assessments to identify potential risks to the company's operations and reputation
- Conducted internal audits and reviews to ensure adherence to company policies and procedures for Audit & control Domain: Purchase, Logistics, Sales, HR and B2C responsible globally for 22 customer accounts
- Identified deviations and risks, consulted to mitigate the risk, measured, reviewed, handled, reported, followed-up, monitored, and ensured corrective and preventive actions were implemented
- Ensured compliance with applicable laws, regulations, internal policies, and ethical values, including sustainability, with respect to existing guidelines
- Reduced the risk by 24% by conducting a global workshop, training stakeholders, and monitoring process deviations
- Mentored CIP, Lean management by conducting RCA, analyzing risks with risk assessment tools, PDCA, problem-solving sheets, competency mapping, value stream mapping, and encouraged new ideas
- Provided consultancy to Bosch Rexroth for lean Inventory & Logistics Management, procurement, and SCM process redefined for improvement
- Successfully implemented a solution to reduce excess inventory worth 0.5 Billion and defined SCM processes to prevent non-accumulation in the future.
Supply Chain Strategic Officer
Indian Air Force
Bangalore, Karnataka
06.2006 - 05.2015
- Developed and implemented supply chain and procurement strategies to meet customer, channel, and product needs and optimize supply chain to keep the aircraft fleet at high operational readiness
- Developed effective warehouse inbound & outbound capabilities, tracked and fulfilled customer needs by ensuring "Right Item at Right Time & Place with Right quality"
- Assured cost-effective supply chain operations and maintained optimum inventory levels to achieve the most cost savings without hampering operations
- Developed strategies to leverage data and analytical reports to improve supply chain decisions and identify risks, offering suggestions to harmonize the process
- Managed an inventory of approximately 8,000 SKUs and a team of 80 to 115 employees while ensuring their health and safety
- Thorough knowledge of inventory modeling and analysis.
Procurement & Inventory Manager
Indian Air Force Adampur airbase
, Punjab
06.2001 - 05.2006
- Initiated and participated in procurement review board meetings
- Effectively administered contract execution, changes, and enforcement of contract terms and conditions
- Managed all techno-commercial disputes/clarifications during project execution
- Led and drove sound procurement strategies to decrease total cost of acquisition of direct materials by negotiating with vendors for improving product quality and reducing lead time for deliveries
- Ensured adherence to compliance topics, company policies, procurement/order policies, import/export regulatory, and contractual requirements
- Ascertained material demand, identified and developed reliable vendor sources for procurement of materials at precise time, true price, and correct quantities
- Designed monthly/quarterly/annual budgets for activity and controlled them at par with user department to achieve the corporate goal and by managing SCM KPI.
- Analyzed market trends and identified optimal sources of supply to maximize cost savings.
- Evaluated supplier performance and identified areas for improvement.
Warehouse & Logistics Officer
Indian Air Force
, Delhi
05.1996 - 05.2001
- Monitored proper receipt, storage, binning, stock taking, audit, packing, distribution operations, tracking, and delivery of goods while adhering to prescribed policies and rules to prevent any damage and loss
- Utilized inventory management systems to ensure optimal layout, space, location, receipt verification, binning, maintaining 5S, timely replenishment, issue, custody/security, fire safety, preservation, documentation, accounting, traceability, segregating the non-moving, slow-moving, obsolete, surplus, and strictly adhering to FIFO/FEFO (First in First Out/First Expired First Out), ABC Analysis, VED, lead time, and policies
- Conducted periodical inventory audits and verified stores by reviewing components with ongoing consumption pattern with forecasted
- Assessed the distribution and suggested measures to cut operating costs and improve distribution.
Education
MBA - Material and Supply Chain Management
Institute of Management Technology
Bangalore, India 04.2013 - 06.2014
MBA - Operations Management
Sikkim Manipal University
Bangalore 04.2011 - 03.2013
Bachelor of Commerce - Advance Accountancy
Annamalai University
Chidambaram, India 06.2006 - 03.2010
Diploma - Material Management
Indira Gandhi Open University
New Delhi, India 01.2012 - 06.2012
Diploma - Financial Management
National Institute of Labour Education & Management
03.2001 - 06.2002
Skills
Risk assessment
Certification
ISO 14001: 2015 Lead Auditor certified by TUV, Sep 2022
Accomplishments
BOSCH:
- Pioneer PM in 2021
- One Time award winner 2018 and 2020.
- BOSCH appreciation for the year 2018 (Silver) & 2019 (Bronze)
- Lean award winner 2017
Indian Air Force:
- Received Appreciation Officer, Agra Air Base (UP), Air Force (2014)
- Awarded with Flight Safety by Air Officer Commanding, Srinagar Air Base (J&K) (2006)
- Appreciated by Air Officer Commanding Adampur, Air Base (Punjab), Air Force (2004)
Software
Windows server 2003
MS Office
POWER BI
SQL
System & Network administrator
Interests
Travel in Bike
Explore the beauty of world
Digital Project
Project 1
Controls WEB Tool
Period: July 2017 - June 2018
Software Used: Visual Basic, Azure and MS. Net
Project Summary
- Created SQL database tables to be linked with a web tool
- Designed and implemented digitalization vision with data integrity and dynamic process space for future changes
- Enabled transparency of DC results and real-time evidence submissions globally on web tool, saving 84 days of effort per year
- Hosted project on Bosch Cloud for GDPR compliance
- Carried out effective user interface before hosting the web tool
Project 2
Upgradation of Controls web tool
Period: September 2019 – January 2021
Software Used: Power BI, Visual Basic, Azure and MS. Net
Project Summary
- Accommodated another project in web tool
- Merged analytical reports with web tool using Power BI
- Replaced SQL database MS Access with VB-based web tool
Project 3
BOT: DC Pre-Audit
Period: January 2020 – July 2021
Technologies: Artificial Intelligence
Project Summary
- Automated the DC pre-audit process using artificial intelligence
- Prepared business requirements and defined functional requirements
- Defined whitelist for standard rules
Project 4
Upgrade existing DC tool
Period: Sep 2022 - Current
Technologies: Bosch standard UI, Python integration/Java
Project Summary
Upgraded existing DC tool using Bosch standard UI, Python integration/Java
- Uploaded data into SQL database
- Embedded audit and reverification process in tool for all domains
- Provided provision for evidence attachment and AI-based chat
- Embedded Power BI for management reports entity-wise
- Compiled sales, B2C, logistics, access management, and MCoS in web tool
- Defined access management as per AIM guidelines
Project 5
Developing a centralized tool for measure
Period: Sep 2022 - Current
Technologies: Bosch standard UI, Python integration/Java
Project Summary
- Developed a centralized tool for measuring documentation using Bosch standard UI, Python integration/Java
- Automated DC measure tracking and linked it with Project 4 or upload option
- Provided Power BI-based management report
- Defined whitelist for standard rules
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
ISO 14001: 2015 Lead Auditor certified by TUV, Sep 2022
11-2022
Service Delivery Manager
BOSCH
08.2022 - Current
Risk & Compliance Manager
BOSCH
11.2015 - 08.2022
MBA - Material and Supply Chain Management
Institute of Management Technology
04.2013 - 06.2014
System (MS Server 2003 / XP) and Network Administrator, HCL, Nagpur
11-2012
Diploma - Material Management
Indira Gandhi Open University
01.2012 - 06.2012
Certificate in Security Management of Strategic Installation, IGNOU, New Delhi
12-2011
MBA - Operations Management
Sikkim Manipal University
04.2011 - 03.2013
Quality Assurance (Aeronautical), CTI, Air Force
04-2009
Bachelor of Commerce - Advance Accountancy
Annamalai University
06.2006 - 03.2010
Supply Chain Strategic Officer
Indian Air Force
06.2006 - 05.2015
Procurement & Inventory Manager
Indian Air Force Adampur airbase
06.2001 - 05.2006
Diploma - Financial Management
National Institute of Labour Education & Management
03.2001 - 06.2002
Warehouse & Logistics Officer
Indian Air Force
05.1996 - 05.2001
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