Eshan Bhalla
Vertical lead- Control tower International Logistics
Noida
Summary
Dynamic and highly skilled Supply Chain Analyst with over 5 years of experience driving operational excellence in global logistics. Expertise in managing complex supply chain networks across multiple international markets, optimizing performance through data-driven strategies, and leading process improvements. Adept at overseeing end-to-end logistics operations, handling high-impact escalations, and improving cost efficiency. Proven ability to work with cross-functional teams to deliver top-tier service levels, streamline operations, and enhance customer satisfaction. Passionate about leveraging cutting-edge technologies and analytics to propel continuous improvements and contribute to business growth.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Vertical Lead
ShipBob
04.2024 - Current
- Optimized international logistics operations across the United States, United Kingdom, Canada, and Australia, improving order accuracy by 15%, reducing lead times by 20%, and cutting logistics costs by 10% through strategic performance metrics.
- Developed and presented strategic reports to senior leadership, analyzing KPIs like inventory accuracy and shipping timelines, resulting in data-driven decisions that increased shipping efficiency by 12%.
- Managed and resolved complex escalations with a 95% success rate, coordinating cross-functional teams to ensure swift resolutions that improved fulfillment efficiency by 18%.
- Spearheaded process improvement projects, including warehouse automation and transport efficiency initiatives, leading to a 25% reduction in operational costs and a 20% increase in service levels.
- Fostered and strengthened collaborations with international teams, suppliers, and 3PL partners, aligning logistics strategies to improve cross-border operations and boost overall productivity by 15%.
Support Associate
ShipBob
12.2022 - 04.2024
- Audited and managed Control Tower support tickets, escalating critical issues to achieve timely and accurate resolutions, improving resolution efficiency by 15%.
- Executed standard operational tasks using tools like Slack and Jira, ensuring seamless communication and prompt action for both urgent and non-urgent queries.
- Coordinated daily with fulfillment centers, ensuring that packages were transferred to carriers on time and maintaining an on-time transfer rate of over 95%.
- Processed merchant-facing operations tickets and efficiently handled value-added service invoices, contributing to streamlined support for over 6,000 e-commerce merchants.
- Led and completed ad-hoc projects with a focus on quality and precision, delivering results that enhanced overall operational effectiveness.
Senior Executive
Flipkart
06.2021 - 11.2022
- Managed logistics operations across 600+ city hubs in North Zone India, optimizing processes to achieve a 20% improvement in delivery times and a 10% reduction in operational costs.
- Oversaw and enhanced key verticals, including Customer Promised Delivery (CPD), RTO/RVP (Return to Origin/Reverse Pickup), and escalation management, leading to a 15% decrease in return rates and increased overall efficiency.
- Led city logistics hub conversion projects, adapting operations to meet growing e-commerce demands, resulting in a 25% boost in hub capacity and streamlined workflows.
- Resolved high-impact escalations promptly, ensuring minimal disruptions and maintaining a service level agreement (SLA) adherence rate of over 95%.
- Leveraged data-driven insights to identify performance bottlenecks, implementing targeted improvements that drove a 12% increase in supply chain performance and enhanced customer satisfaction.
Executive
Flipkart
02.2020 - 05.2021
- Managed tracking escalations for Flipkart’s North Zone, ensuring timely resolution of high-priority issues, minimizing delays, and maintaining a service level agreement (SLA) compliance rate of 98%.
- Coordinated with multiple hubs and senior management to drive seamless operations, ensuring the smooth flow of goods from fulfillment centers to customers and improving operational efficiency by 15%.
- Led and executed escalation management protocols, collaborating with cross-functional teams to address and resolve logistics and customer service challenges in real-time, reducing customer complaints by 20%.
- Optimized communication channels between hub operations and senior leadership, ensuring prompt escalation and resolution of issues, which led to a 10% improvement in hub performance.
- Analyzed operational data and tracking trends, proactively identifying and resolving bottlenecks, contributing to a 12% reduction in delivery delays and enhanced customer satisfaction scores.
Education
MBA - International Business
Sharda University
Greater Noida, India 08.2017 - 08.2019
Bachelor of Commerce - Commerce
University of Jammu
Jammu, India 08.2012 - 08.2015
Skills
Excel Advanced Functions
Certification
Google data analytics - Data driven decisions
Timeline
Google data analytics - Data driven decisions
08-2024
Vertical Lead
ShipBob
04.2024 - Current
Support Associate
ShipBob
12.2022 - 04.2024
Senior Executive
Flipkart
06.2021 - 11.2022
Executive
Flipkart
02.2020 - 05.2021
MBA - International Business
Sharda University
08.2017 - 08.2019
Bachelor of Commerce - Commerce
University of Jammu
08.2012 - 08.2015
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