Esdani Basha Shaik
BENGALURU
Summary
Proven leader with a track record of enhancing customer satisfaction and driving sales growth at JAIN GOLD. Excelled in staff management and business development, demonstrating exceptional team collaboration and multitasking abilities. Achieved significant improvements in operational efficiency and market positioning, leveraging skills in sales monitoring and customer service.
Overview
19
19
years of professional experience
Work History
Assistant Manager
JAIN GOLD
Nellore
01.2011 - 10.2024
- Managed financial accounts.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Marketing Manager
D.A Plastics
Nellore
07.2008 - 09.2011
- Analyzed market trends to identify potential opportunities for growth.
- Coordinated with external vendors to produce promotional plastic materials.
- Built relationships with influencers in the industry for increased visibility.
- Worked with management team to oversee and monitor marketing strategy.
- Tracked, analyzed and reported on marketing program results.
- Maintained relationships with key customers through regular communication.
- Performed market analysis to better understand target audiences.
Salesperson
CMR Shopping mall
Nellore
01.2006 - 12.2008
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
- Assisted customers in selecting appropriate products or services for their needs.
- Collaborated with team members to develop effective sales plans.
- Developed key customer relationships to increase sales.
Education
Bachelor of Commerce - B.com
KALINGA UNIVERSITY
Raipur , Chhattisgarh 02-2005
Intermediate Certificate - Commerce Economics & Civics
V.R College
Nellore , AP , India03-1993
High School Diploma -
ST Peter's High School
Nellore , AP03-1991
Skills
- Sales monitoring
- Team collaboration
- Staff management
- Multitasking and organization
- Customer service and satisfaction
- Business development
- Sales reporting
- Marketing
Languages
Hindi
First Language
Hindi
Proficient (C2)
C2
English
Elementary (A2)
A2
Telugu
Advanced (C1)
C1
Timeline
Assistant Manager
JAIN GOLD
01.2011 - 10.2024
Marketing Manager
D.A Plastics
07.2008 - 09.2011
Salesperson
CMR Shopping mall
01.2006 - 12.2008
Bachelor of Commerce - B.com
KALINGA UNIVERSITY
Intermediate Certificate - Commerce Economics & Civics
V.R College
High School Diploma -
ST Peter's High School
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