Esha Adhikary
Scrum Master And Project Manager
Bengaluru
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Scrum Master
iLink Digital
03.2022 - 02.2024
- Working with First Abu Dhabi Bank (FAB) for 2 yrs as a Scrum Master
- Streamlined the process of onboarding clients by adopting Agile/Scrum approach
- Increased direct communication between technology and the business product owners through more frequent feedback loops including Showcases of working software every 2-3 weeks
- Working in agile environment as well as waterfall projects - documenting epics & User Stories, Customer Journeys, functional documentations, use cases and scenarios for Corporate Channels.
- Led sprint reviews and planning meetings to promote full team engagement.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Achieved project deadlines by coordinating with multiple vendors to manage performance.
Scrum Master
JPMorgan Chase & Co.
02.2020 - 02.2022
- Internally solicited to join the Agile Transformation Program as a Scrum Master with teams transitioning to a more leaner/agile approach
- Identified the repetitive work and approached towards automation
- Helping team in streamlining the process of onboarding clients and adopted Agile/Scrum approach
- Enabled and supported teams transitioning from Waterfall to leaner Agile/Scrum releases
- Increased direct communication between technology and the business product owners through more frequent feedback loops including Showcases of working software every 2-3 weeks
- Facilitating Agile adoption Retrospective for the organization with the leadership and guided teams.
Infrastructure server support analyst
JPMorgan Chase & Co.
08.2017 - 12.2020
- As an Implementation Team Lead, successfully onboarded multiple clients on an integration hub which is implemented providing an integration layer for several applications and customers
- Effectively engaged with the customers to get their business requirements and plan towards the outcome
- Troubleshooting digital certificate-based issues in case of file transmission failure
- Supported multiple types of file formats (GFF, XML
- IDOC, EDI etc.) depending on the product type and the client requirements
- Evaluate submitted changes to identify impacts to data, systems, and processes
- This includes documenting requirements and asking the appropriate probing questions to assess complexity and determine possible solutions
- Working with diverse set of clients from APAC, EMEA as well as US
- Working closely with Project Managers and Release Managers on the evaluation of various projects
- Perform ongoing team review, objective setting and performance management
- Using application configuration skills for more than one technology as well as in multiple application configuration techniques and in multiple business disciplines / functions.
IT Associate
ZS
02.2015 - 07.2017
- Updating and monitoring IT user accounts
- Providing maintenance support and break-fix solutions
- Troubleshooting technical problems and implementing solutions
- Worked on windows drive creation
- Worked on FTP creation
- Webex Administration (Account Management)
- VPN Administration
- MSTR tasks (image upload, event trigger and cache purge)
- Troubleshooting technical problems and implementing solutions
- Integral part of Office 365 migration
- Managing server alerts as a part of weekend activity
- Responsible for the fast and accurate troubleshooting of reported faults.
Senior System Executive
Cognizant Technology Solutions
09.2012 - 02.2015
- Provided first-level technical support for global IT Infrastructure supporting thousands of employees across UK, Channel islands and South Africa
- Maintenance & management of the Critical Windows based Server Environment
- Working on Active Directory accounts, Citrix and Exchange Management Console
- The project being new, making the documentation and maintaining the same on a regular basis
- Liaising & meeting with external suppliers of IT services
- Working in as many as twenty banking applications (Microsoft Office, IBM Series, Saperion, Online Banking System (OBS), Temenos T24, Aqua, INVU and so on)
- Providing technical support via helpdesk systems for a wide range of internal & external applications.
Education
Bachelor's Degree - Electronics and Control
Sathyabama University
01.2008 - 01.2012
Skills
Agile MethodologiesProject ManagementTechnical Support
Sprint Planning
Resource Allocation
Agile Best Practices
Risk Identification
Workflow Analysis
Web Development Technologies
Certification
Certified ScrumMaster (CSM)
Company
iLink Digital
Timeline
Scrum Master
iLink Digital
03.2022 - 02.2024
Scrum Master
JPMorgan Chase & Co.
02.2020 - 02.2022
Infrastructure server support analyst
JPMorgan Chase & Co.
08.2017 - 12.2020
IT Associate
ZS
02.2015 - 07.2017
Senior System Executive
Cognizant Technology Solutions
09.2012 - 02.2015
Bachelor's Degree - Electronics and Control
Sathyabama University
01.2008 - 01.2012