Esha Bhatia
Gurgaon
Summary
Results-oriented Chief of Staff supporting organization's culture, structure and challenges to generate improvements in functioning, procedures and planning. Working knowledge of supporting pipelines to sustain growth. Commitment and understanding of equal opportunities with diverse and multicultural environments.
Overview
15
15
years of professional experience
Work History
Tech Mahindra
Gurgaon
02.2024 - Current
- Conducted research on organizational initiatives, programs, and procedures.
- Maintained records of confidential information related to executive decisions.
- Drafted policy briefs and memos for senior management review.
- Analyzed data trends to identify areas of improvement within the organization.
- Acted as a liaison between upper-level management and staff members.
- Coordinated resources across multiple departments to achieve organizational goals.
- Directed communications efforts for internal announcements or press releases.
- Ensured timely completion of tasks delegated from executive leaders.
- Planned and booked conference calls, meetings and webinars as well as associated travel arrangements.
- Monitored assignment timelines to accomplish projects by established due dates.
- Prepared meeting agendas, notes and briefing materials.
- Updated budget documents to track purchases for contracting consultants, travel expenses, subscription services and supplies.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
Executive Assistant to Global CPO & Head Marketing
Tech Mahindra Ltd.
Gurgaon & Noida
10.2019 - Current
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Monitored incoming emails and responded accordingly in a timely manner.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Conducted research on various topics as requested by executives or senior management personnel.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Compiled meeting agendas and supportive materials ahead of meetings.
Assistant Manager (HR), Group Corporate Office,GCO
Mahindra & Mahindra Ltd.
Mumbai
10.2015 - 10.2019
- Conducted regular performance reviews for employees to identify areas of improvement.
- Established processes for monitoring customer satisfaction levels.
- Coordinated with other departments to ensure smooth flow of operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Handled escalated customer complaints with professionalism and empathy.
- Engaged with schools and other educational institutions on behalf of students who are struggling academically or socially due to life circumstances.
Psychologist | Senior Psychologist
Ascend Psychology (now Ascend CogniPsy)
Mumbai
08.2009 - 09.2015
- Provided support and guidance to families dealing with a loved one's mental illness.
- Assisted in the development of psychoeducational programs for children with learning disabilities.
- Provided individual and group therapy sessions to clients with mental health issues.
- Conducted psychometric assessments to diagnose psychological disorders.
- Attended conferences, workshops, and seminars related to psychology and mental health topics.
- Conducted psychological evaluations using standard assessment tools.
- Designed psychological or educational treatment procedures or programs.
- Adapted teaching methods according to the needs of individual learners or groups.
- Designed and developed training materials for new employees in the organization.
- Assisted with developing online learning modules for remote learners.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Education
MBA - Marketing
Narsee Monjee Institute of Management Studies
Mumbai04-2016
Master of Arts - Counseling Psychology
University of Mumbai
Mumbai04-2009
Bachelor of Arts - Psychology
Mithibai College
Mumbai03-2007
Skills
- Human Resources Management
- Organizational Development
- Innovation management
- Meeting facilitation
- Diversity and Inclusion
- Workforce Planning
- Results Orientation
- Business Correspondence
- Training and Orientation
Timeline
Tech Mahindra
02.2024 - Current
Executive Assistant to Global CPO & Head Marketing
Tech Mahindra Ltd.
10.2019 - Current
Assistant Manager (HR), Group Corporate Office,GCO
Mahindra & Mahindra Ltd.
10.2015 - 10.2019
Psychologist | Senior Psychologist
Ascend Psychology (now Ascend CogniPsy)
08.2009 - 09.2015
MBA - Marketing
Narsee Monjee Institute of Management Studies
Master of Arts - Counseling Psychology
University of Mumbai
Bachelor of Arts - Psychology
Mithibai College
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