Esha Gohil
Mumbai
Summary
Resourceful and versatile professional with hands-on experience in managing operations across the hospitality and fashion retail sectors. Skilled in overseeing day-to-day business functions, leading teams, and building strong customer relationships. Possess a sharp sense of fashion styling, creativity in brand presentation, and proven expertise in culinary preparation and menu innovation. Adept at balancing operational efficiency with customer-centric service, while driving business growth through effective management, problem-solving, and people skills.
Key skills.
- Operations and Staff Management.
- Customer Relationship Management.
- Fashion Styling and Brand Presentation.
- Culinary Preparation and Menu Innovation.
- Creative Marketing and Visual Merchandising.
- Financial Oversight and Accounts Handling.
- Communication and Interpersonal Skills
- Problem-Solving and Team Leadership
Overview
5
5
years of professional experience
Work History
Store & brand manager
the royaleum
Mumbai
03.2025 - 08.2025
- Managed store operations and brand representation, ensuring a premium customer experience and consistent brand identity.
- Designed and executed marketing creatives to promote new collections and enhance in-store visibility.
- Built and nurtured strong customer relationships, driving loyalty and repeat business.
- Provided personalized fashion styling and tips to clients, elevating customer satisfaction and purchase decisions.
- Coordinated with the design and sales team to align product displays and store aesthetics with brand standards.
- Strengthened sales, merchandising, and brand communication skills through hands-on retail management.
Restaurant Manager
the masala dosa street kitchen
phonm penh
06.2020 - 01.2023
- Oversaw end-to-end restaurant operations, including staff scheduling, inventory, and vendor management, ensuring seamless daily functioning.
- Managed finance and accounts, including budgeting, cost tracking, and expense optimization, to improve profitability.
- Built and maintained strong customer relationships, driving repeat business, and enhancing overall guest satisfaction.
- Spearheaded menu development and innovation, introducing new dishes aligned with customer preferences and market trends.
- Collaborated with the kitchen team, applying culinary knowledge to improve food preparation, presentation, and quality.
- Developed leadership and people management skills by training and supervising staff for improved efficiency and service standards.
Shift Manager
the atlantis cafe
chennai
03.2020 - 01.2022
- Assisted in serving customers, taking orders, and ensuring a positive dining experience.
- Managed the café operations during certain shifts, including staff coordination, cash handling, and daily closing activities.
- Developed customer service and interpersonal skills, strengthening the café’s friendly and welcoming environment.
- Supported the café team in peak hours, maintaining efficiency and smooth service flow.
- Gained exposure to both frontline service and management responsibilities, balancing fun engagement with professional accountability.
Education
HSC - Commerce
Bhavans Rajaji Vidyasharm
Chennai05-2016
Skills
- Customer relationship management
- Sales strategy
- Effective communication
- Problem solving
- Leadership skills
- Campaign planning
- Brand partnerships
- Event coordination
- Time management
Languages
English
First Language
Gujarati
Elementary (A2)
A2
Hindi
Upper Intermediate (B2)
B2
Tamil
Elementary (A2)
A2
Affiliations
- I enjoy exploring my creative side through fashion styling, putting together looks, and keeping up with the latest trends Cooking is another passion; I love experimenting with new recipes, and managing a kitchen comes naturally to me I also like spending time interacting with people, whether it’s helping someone find the right outfit, suggesting dishes, or just building good conversations Managing things and organizing come to me instinctively, whether at work or in daily life Overall, I love blending creativity, people skills, and a bit of management into whatever I do.
Timeline
Store & brand manager
the royaleum
03.2025 - 08.2025
Restaurant Manager
the masala dosa street kitchen
06.2020 - 01.2023
Shift Manager
the atlantis cafe
03.2020 - 01.2022
HSC - Commerce
Bhavans Rajaji Vidyasharm
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