Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Generic
Esha Khanna

Esha Khanna

New Delhi

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Business Analyst

American Express
05.2024 - Current
  • Managing inbound customer and seller faxes for all prepaid products like Gift Card and Traveler cheques.
  • Integrate data from multiple sources from Salesforce for customer data to create comprehensive financial reporting.
  • Monitoring claims and transaction requests. Ensuring balance is met between regulation, policy, and customer service experience.
  • Respond to customer escalation and conduct a root cause analysis of the escalations.
  • Rectifying and analyzing risk-related data, identifying fraud connections.
  • Developed a reporting system that provided real-time insights into customer satisfaction and product performance.
  • Conducted a gap analysis to identify and document process inefficiencies and recommend solutions to improve customer experience.

Associate (Financial Crime and Compliance) Retail

Fidelity International
07.2018 - 01.2021
  • Maintained the understanding of money laundering and terrorist financing issues, as per FCA guidelines.
  • Investigated, reviewed, and resolved sanctions/AML/PEP-related transactions/alerts with the help of FSC Metro-soft tool and World check list.
  • Monitor high-risk clients' report on a daily/quarterly basis. Therefore, liaise with internal department teams and clients based on specific guidelines.
  • Developed and implemented controls to ensure accuracy of financial transactions and compliance with internal policies and procedures.
  • Investigated and reported on potential compliance issues to ensure timely resolution and adherence to applicable laws and regulations.
  • Handled hotlines in order to deal with advisor/stakeholder queries with a 92% satisfaction rate.

Education

Certification -B1 - French

Alliance Française De Delhi
01-2018

BA -

Sri Guru Gobind Singh College of Commerce
01-2017

CBSE
01-2014

Skills

  • Compliance Monitoring
  • Due diligence
  • Risk Analysis
  • Corporate Governance
  • Case Management
  • MS Excel
  • Claims Investigation
  • Problem-Solving

References

EVDBUJPO, FSUJGJDBUJPO

Certification

- Rewarded with 'Making a difference' award for handling high volume periods with efficiency.

- Managed multiple projects with other team leaders meeting tight deadlines.

- Collaborated with cross functional teams to streamline the process.

_ Attended Seminar based on risk management.

Languages

English
First Language
Hindi
Elementary (A2)
A2
French
Elementary (A2)
A2

Timeline

Business Analyst

American Express
05.2024 - Current

Associate (Financial Crime and Compliance) Retail

Fidelity International
07.2018 - 01.2021

Certification -B1 - French

Alliance Française De Delhi

BA -

Sri Guru Gobind Singh College of Commerce

CBSE

Similar Profiles

CREATE PROFILE
Esha Khanna