ESHA SAGLANI
GENERAL MANAGER
Panjim
Summary
Highly motivated & ambitious person with an experience in high-end member owned and resort golf operations and beach hotels. Currently delivering a strong level of management and sales as a General Manager at Cuba Hotels and seeking to use my expert abilities at a well-known elite facility in the areas of Hospitality, Tourism, Marketing, Sales &Team Building and add customer value to the company and grow within the industry. Offering a unique combination of education, experience & well-rounded personality coupled with 7 year of experience of Goan Hospitality and management. Background includes extensive knowledge and expertise in management of the daily operations, passion for working hard in any given environment and a work ethic that focuses on customer satisfaction. Key Strength is... Operations | Excellent Customer Service | Leadership |Event organisations | Marketing, Sales & Promotional Strategies
Overview
11
11
years of professional experience
Work History
General Manager
CUBA Hospitality
11.2016 - Current
- CUBA BAR AND RESTAURANT SOUTH GOA Chain of beach hotels with 100 rooms and beach cottages at Palolem, Patnem and Agonda, Direct reporting to the owner, leading a team of 200 employees
- Managing the entire operations and upkeep of the three properties at different locations
- Handling of housekeeping with proper inventory management and emphasis on delivering a quality product
- Customer handling-providing clients with the best service and efficient problem handling
- Marketing and sales – leading the brand in the market with social media,OTAs and charter companies
- Overlooking the reservations by achieving 100% targets of average room revenues and leading to 85% average occupancy
- Managing of the five restaurants and bar from production to services providing the best quality of food and beverages with excellent services
- Overlooking the accounts and managing the funds as per the given budgets
- Prominently handling the staff problems and deriving at prompt solutions and providing them with basic trainings
Assistant Golf Manager
THE LALIT GOLF AND SPA RESORT, GOA, Resort Goa
11.2012 - 01.2016
- Featuring an international standard Double ‘T’ 9-hole Links golf course at The LaLit Golf & Spa, Report to the General Manager; lead a team of seven operational members and advising nineteen maintenance staff members
- Manage the entire day to day golf operations and highly active in merchandising, pro-golf shop management and outside service management
- Work closely with hotel industry to promote golf tourism, track usage, billing, and maintenance of the facility
- Increased number of golfers by 40% within a year and scaled-up revenue by 30% through extensive planning, marketing, and execution
- Improved guest satisfaction score from 80% to 98% by implementing customer service standards and impressive level of professionalism amongst golf operations staff
- Tournament coordination providing unparalleled tournament experiences for participants
- Playing golf with members in both casual and PRO-AM tournament settings
- Successful representation of The Lalit, hotel enforcing the resort policies, rules & regulations
Golf Instructor
TGA PREMIER JUNIOR GOLF
Temecula
04.2012 - 08.2012
Athlete’s Coordinator
INDIAN PARALYMPIC COMMITTEE OF INDIA
03.2008 - 09.2009
Education
Specialized Associates Degree - Professional Golf Management
PGCC
CALIFORNIA08.2012
Bachelor’s Degree - History
Lady Sri Ram College, Delhi University, Force Bal Bharati School
2010
Skills
- Management Training
- Originality and Creativity
- Sales Tracking
- Program Optimization
Affiliations
Temecula, California
PGCC Elected Tournament Committee Member – Co-Chairperson
Curriculum: Golf Teaching, Golf Course Architecture/ Maintenance, Golf Operations, Tournament Organization, Merchandising/Spread sheet, Microsoft Computer/ POS System, Country Club Management, and Sales & Marketing for Club & Memberships
2007 - 2010
Timeline
General Manager
CUBA Hospitality
11.2016 - Current
Assistant Golf Manager
THE LALIT GOLF AND SPA RESORT, GOA, Resort Goa
11.2012 - 01.2016
Golf Instructor
TGA PREMIER JUNIOR GOLF
04.2012 - 08.2012
Athlete’s Coordinator
INDIAN PARALYMPIC COMMITTEE OF INDIA
03.2008 - 09.2009
Specialized Associates Degree - Professional Golf Management
PGCC
Bachelor’s Degree - History
Lady Sri Ram College, Delhi University, Force Bal Bharati School
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