Esha Uppin

· Managed team of 3 employees, overseeing hiring, training, and professional growth of employees.

· Optimized sourcing networks and used proactive methods to deploy internal bench associates.

· Provided internal skill supply for different segments of industries such as retail-life sciences-automotive-financial services and in-house demand fulfillment

· Take action on Bench employees as and when required per company policy up skill of bench resources by getting training completed by Bench employees APAC Resources

· Management of employees for clusters of skills fall in Testing & SAP competencies

· Coordinate with a headcount of 800 to 900 employees for their skill upgrades, Attendance monitoring, Leave/absence management, and project deployment

· Managing bench, staffing the open requirements for APAC clients external as well as IJP and lateral hiring's

· Coordinating with bench resources and getting them to upskill with new technologies along with the assigned capability leads

· Arranging knowledge transfer sessions regularly within the teams and for the new joiners in RMG and PMO profiles Service line forecast to be prepared monthly to maintain the bench number within the rang

· Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.

· Responsible for identifying talent that meets specific customer requirements.

· Build a strong working relationship with internal stakeholders

· Match the skill sets of the candidates to the job description provided by analyzing and screening their resumes and the discussion.

· Understanding & analyzing the requirement of the position based on clients’ specifications

· Established market research and created a roadmap for the sourcing strategies according to the supply of resume

· Increased in sourcing profiles through job portals, internal databases, and professional networking

· Utilize an internal database to identify potential candidates

· Post jobs on the portals to increase the pool of candidates -Be a career advisor and give feedback to candidates accordingly

· Involved in Bulk hiring, campus recruitment and niche skill hiring

· Having complete end to end recruitment cycle

· Understanding of Global and Regional activities for Talent &Services

· Understanding of ticketing tool/Workflow management tool/employee database

· Execute process accurately and timely with hands on processor Pay close attention to quality of written and verbal English skills

· Escalate issues and seek advice when faced with complex issues/problems

· Ensure process documents are followed and updated regularly

· Participate in Knowledge transfer of any process/client and acquires in depth knowledge of process

· Continue to strengthen work relationships with Onshore Teams

· Always demonstrate highest level of customer service

· Adapting to changing environment and support of multiple clients

· Ability to take independent decisions in line with requirement to directly influence customer satisfaction and expectations

· Delivered engaging sales presentations to customers, explaining technical information in simplified language to promote features and increase customer base

· Created effective strategies to target new markets after researching and analyzing competitor behavior

· Monitored metrics and marketing investments to assess performance and implement continuous improvements

· Developed value-added solutions and approaches by leveraging trends in Customer marketplaces and industry