Eshan Singh
Cloud Tech Support Analyst
New Delhi,DL
Summary
Experienced IT professional specializing in IT operations and service desk support. Demonstrated success in managing cloud environments and resolving technical issues efficiently. Adept at implementing solutions that optimize performance and enhance user experience. Focused on leveraging technical expertise to drive operational excellence. Technical support professional with proven track record in solving complex technical issues and enhancing user experience. Known for strong team collaboration and adaptability to dynamic environments, consistently delivering reliable support and effective solutions. Expertise includes software troubleshooting, network configuration, and user training, alongside commitment to achieving tangible results.
Overview
3
3
years of professional experience
Work History
Cloud Tech Support Analyst
Accenture
01.2025 - Current
- Delivered remote support to customers, addressing software and hardware issues to ensure minimal downtime.
- Partnered with cross-functional teams to devise solutions for persistent technical challenges.
- Contributed to regular team meetings for discussion of ongoing cases, sharing of progress updates, and identification of collaboration opportunities.
- Enhanced customer satisfaction through delivery of timely and accurate technical support to end-users.
- Ensured high levels of customer satisfaction through empathetic listening and impactful communication skills.
- Optimized support processes through development of detailed documentation for common troubleshooting scenarios.
- Facilitated continuous improvement initiatives through identification of process optimization opportunities within support team environment.
- Evaluated issues to determine necessary troubleshooting methods for swift resolution.
Technical Support Executive
Teleperformance
06.2023 - 12.2024
- Deliver expert technical support for Adobe products.
- Functioned as technical support executive within Adobe Process.
- Technical troubleshooting of Adobe applications
- Provide real-time technical support while diagnosing and fixing bugs
- Collaborated with international clients to diagnose issues and implement solutions.
Cloud Support Specialist
SoftwareONE
08.2022 - 05.2023
- Functioned as Cloud support executive
- Engaged with clients to assess needs and objectives
- Provided exceptional service while gathering client feedback
- Facilitated collaboration among multiple teams to ensure effective communication
- Utilized AWS to enhance cloud infrastructure and improve scalability. Deployed Microsoft 365 to streamline communication and collaboration across teams. Leveraged Azure for optimized data management and secure storage solutions.
Education
Computer Science & Engineering
Institute of Engineering & Technology
Lucknow01.2022
Skills
Remote technical support
TRAINING / COURSES
- Cloud Computing
- Meta 02/2023
- Google Data Analytics
- Google 02/2022
Timeline
Cloud Tech Support Analyst
Accenture
01.2025 - Current
Technical Support Executive
Teleperformance
06.2023 - 12.2024
Cloud Support Specialist
SoftwareONE
08.2022 - 05.2023
Computer Science & Engineering
Institute of Engineering & Technology