ESHANI GUPTA
Summary
Accomplished Project Manager with 11+ years of experience leading complex IT initiatives, national-scale technology rollouts, and cross-functional teams. Proven expertise in project governance, application integration, vendor management, and process optimization. Successfully directed the deployment of a nationwide API-based risk assessment platform aligned with India’s Ease of Doing Business goals. Skilled in managing change, resolving operational challenges, and driving continuous improvement. Recognized for delivering high-impact projects, mentoring teams, and fostering innovation in dynamic environments.
Overview
15
15
years of professional experience
Work History
Manager
PWC
Gurgaon, India
03.2021 - Current
- National API-Based Integrated Risk Assessment Platform:
Spearheaded the end-to-end project management lifecycle—from planning and design to development and nationwide deployment—of an advanced API-based platform for non-intrusive cargo inspection. Ensured timely delivery aligned with scope, schedule, and quality parameters, directly contributing to the Government of India’s Ease of Doing Business (EODB) agenda by accelerating cargo clearance processes. - Complex Problem Resolution:
Managed cross-functional teams to identify, analyze, and resolve high-impact operational bottlenecks. Applied structured problem-solving frameworks (e.g., RCA, 5 Whys) to implement long-term corrective actions, enhancing project delivery performance and operational efficiency. - Continuous Business Improvement:
Led continuous improvement initiatives by integrating feedback loops from key stakeholders and historical project data. Implemented process optimizations that boosted efficiency, innovation, and client satisfaction across project phases. - Application Integration & Stakeholder Coordination:
Directed cross-functional collaboration between application vendors and internal teams to deliver robust integration solutions. Ensured seamless interoperability and alignment with client IT infrastructure by managing interface specifications, timelines, and stakeholder expectations. - Change Management & Governance:
Oversaw structured change management processes under formal governance frameworks. Facilitated weekly client review sessions to assess change requests, presenting impact assessments on scope, cost, and timelines to support data-driven decision-making. - Team Leadership & Development:
Mentored project team members to build capabilities aligned with project needs and career goals. Conducted skills assessments and curated tailored development plans, fostering a high-performance, learning-focused team culture. - Talent Acquisition & Onboarding:
Planned and coordinated recruitment drives to fulfill project resource requirements. Developed structured onboarding and training frameworks to accelerate new hire productivity and align team competencies with evolving project demands. - Corporate Social Responsibility (CSR) Leadership:
Initiated and managed CSR projects with a focus on community health and education. Notably led awareness campaigns on menstrual hygiene for women, demonstrating strong leadership beyond project delivery and commitment to organizational social values.
Senior Consultant
PWC
Gurgaon, India
05.2017 - 03.2021
- Disaster Recovery Planning & Governance:
Directed the strategic planning and implementation of Disaster Recovery (DR) infrastructure for the Central Board of Indirect Taxes and Customs (CBIC), ensuring robust business continuity and risk mitigation frameworks. Led periodic DR drills and inter-agency knowledge-sharing sessions, enhancing national preparedness and strengthening collaboration with other central government ministries. - Project Deliverables Review & Quality Assurance:
Managed end-to-end product validation and acceptance processes, ensuring that critical project deliverables adhered to scope, client requirements, and established quality benchmarks. Championed quality assurance throughout the project lifecycle to mitigate rework and ensure stakeholder satisfaction. - ISO Certification Program Management:
Led the planning and execution of the ISO certification program for CBIC, coordinating cross-functional efforts to achieve compliance with international standards. - Change Management Implementation:
Facilitated structured change management processes to support organizational transformations with minimal disruption. Developed and executed communication and transition plans, enabling business continuity and stakeholder alignment during major process or system changes. - Operational Issue Management & Risk Mitigation:
Oversaw timely identification and resolution of critical IT infrastructure and operational issues, ensuring adherence to service-level agreements (SLAs). Led root cause analyses to implement preventive measures, reduce downtime, and enhance long-term system reliability.
Risk Consultant
Deloitte
Bangalore, India
06.2015 - 08.2016
- Ensured Regulatory Compliance: Successfully executed SOX 404 IT audits for Ireland- and US-based clients across sectors such as healthcare, security, aviation, and entertainment, contributing to the enhancement of clients’ compliance with regulatory and internal control requirements.
- Strengthened IT Control Environments: Conducted comprehensive assessments of IT General Controls (ITGCs) related to Access Security, Change Management, and IT Operations, identifying control deficiencies and recommending remediation actions to bolster clients’ control frameworks.
- Optimised Audit Execution: Effectively managed audit workflows, including preparation of detailed request lists, coordination of evidence gathering, and facilitation of walkthroughs with key stakeholders, thereby improving audit efficiency and client engagement.
- Validated Data Integrity: Performed meticulous reviews of supporting documentation to ensure data completeness and accuracy, and conducted timely follow-ups to address inconsistencies, thereby enhancing the reliability, and quality of audit findings.
Systems Engineer
Infosys Technologies Limited
Hyderabad, India
09.2011 - 05.2013
- Worked for American multinational financial services company, as a part of Billing and Fee Domain, where I handled ABP (Asset Based Processing) requests for high-net-worth clients.
Education
PGDM - Finance and Marketing
FORE School of Management
New Delhi, DL01-2015
BTech - Information Technology
Institute of Technology and Management
Gurgaon, HR01-2011
Skills
- IT Project Management
- Stakeholder Management
- Vendor Management
- Process Improvement
- Infrastructure Change Management
- Bid process management
- Product Acceptance
- Product Acceptance
- Product Acceptance
Awards and Recognition
- Certificate of Appreciation from Client for leading the rollout of Container Scanner Module at Indian Sea Ports
- Certificate of Appreciation from Client for leading the ISO certification track
- Awards from PWC for contribution to business development activity and Client project
Certifications
- TOGAF 9.1 (Foundation & Certified)
- ITIL V4 Foundation Certified
- AWS Cloud Practitioner
- AWS AI Practitioner
- BEC vantage (level 1 ESOl Examinations conducted by University of Cambridge)
Timeline
Manager
PWC
03.2021 - Current
Senior Consultant
PWC
05.2017 - 03.2021
Risk Consultant
Deloitte
06.2015 - 08.2016
Systems Engineer
Infosys Technologies Limited
09.2011 - 05.2013
PGDM - Finance and Marketing
FORE School of Management
BTech - Information Technology
Institute of Technology and Management