ESHANK N ARYAN
New Delhi
Summary
Seasoned Operations Manager offering 10 years of experience in business planning, operations and team management. Strong leadership and team-building skills.
Scaling up of business with 500 CR+ revenue via Supply chain-last mile, Ops Customer Support, Warehousing, Inventory, Planning for D2C Ecommerce logistics with focus on driving Network, Process and Cost optimization initiatives via 3PL logistics
Overview
16
16
years of professional experience
Work History
Director of Operations
Shiprocket Pvt Ltd
03.2023 - Current
- Recruited, hired, and trained delivery personnel,for managing dark stores and delivery nodes across 25 cities
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff management, and hiring programs in addition to robust reporting tool that increased operational quality.
- Identified and targeted customer XP and negotiated and closed profitable 3PL projects
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics .
- Implemented business strategies, increasing revenue, and effectively targeting new market
Asst Director Supply Chain
Shiprocket Pvt Ltd
01.2019 - 02.2023
- Network Optimization: Line Haul breach contribution reduced from 40 % to 15% (Service level improvement)
- Cost Optimization: Reduced Line Haul cost by more than 50 Lac per month
- TAT Optimization: Reduced TAT on 4500 lanes giving a competitive edge to the organization
- Network Expansion: Prepared network expansion plan for 4000 + Pin codes
- Facility Optimization: Created facility performance measurement platform for HUBs & Process Improvement
- Under my Leadership Shiprocket successfully processed 2.35 Lac in a single day (Diwali) which is a 3PL Processing benchmark as of Nov 2021
- Increasing Compliance: Conceptualized a product for Dangerous goods (DG) identification in the network
- The DG offload from Delhi Air HUB dropped from 2.6% to 0.5% of the total Hub air outbound volume within 6 months of project initiation
- Service level Improvement: Both on a HUB level and Network level
- Sharing the RCA for failed shipments with improvement points
- Highlighting and Removing Design issues
- Evaluate and Implement the scope of Automation (Productivity Improvement)
- Identify and prevent any Revenue and Cost Leakage
- Bring clarity, standardization & documentation to existing Processes (Operations, HR, Finance, CRM and Admin)
- Propose New Product Verticals and related processes along with competitor analysis.
Operations Manager
Amazon India - ATS
01.2016 - 01.2018
- Heading last mile operations of 04 Delivery stations of Delhi and Gurgaon
- Handing daily volume of 30K & 70K shipment deliveries in BAU and peak respectively
- Maintaining Delivery success above 97% Net Promoter Score on XP above 60% on key OPS metrics
- Implemented 5S, promoting Kaizen and Lean Culture at Delivery stations
- Heading team of Inbound, Inventory, Outbound and Return Centre - team size - 102 On-rolls and ~350 Off-rolls associates
- Expertise in Reverse Logistics - Handling RC of 50K Peak load of product mix of 70% RTO and 30% RVP
- Maintaining dispatch flow in RTO shipment ~99.5% and RVP shipment ~78% for faster space utilization
- Handling inventory volume of 10k square Feet having 1 Lakh+ units and maintaining inventory hygiene and Daily Recon
- Launched Amazon Now program in Delhi region with start to end planning and deployment of delivery network for 2-hour delivery service and ensuring set KPI and performance parameters
- Drive programs with the goal of introducing and driving efficiency, cycle-time reduction and cost control in the product return/reverse logistics network.
Asst. Retail Store Manager
Godrej & Boyce Pvt Ltd
01.2015 - 01.2016
- Achieved growth in revenue of 110% MoM as per profit targets for the store
- Ensured return on capital employed through efficient store management and customer service, implemented plans to maximize sales while controlling expenses within the budget
- Overseeing point of sales activities in the store - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
- Optimized age of inventory and ensure stock turns
- Oversee the inventory process in the store and ensure damaged and defective goods are processed in a timely, accurate manner.
Department Sales Manager
Marks & Spencer India Pvt Ltd - Vasant Kunj
01.2013 - 01.2015
- Assists Store in monitoring and positively affecting profitability in the areas of customer service, sales, inventory/expense control and risk management
- Ensure standards followed including floor sets, cleanliness, marketing, signage and sales promotion
- Help create merchandise presentations and displays that have impact, are customer focused and maximize sales.
Store Ops Executive
Fabindia - Fort, Bombay
01.2009 - 01.2013
- Maintaining inventory by checking merchandise to determine inventory levels; anticipating customer demand
- Help train, develop and coach associates on upselling skills and optimum consumer focused behaviors and operational procedures.
Education
MBA in Supply Chain Management -
FDDI - Min of Commerce - GOI, Noida
01.2009
BSC in Hotel Management - undefined
IHM - IGNOU - Mumbai
01.2007
Skills
- Grant Proposals
- Strategic Planning
- Data Analysis
- Operations Management
- Business Development
- Contract Negotiation
- Stakeholder engagement
- Business Planning
- Workforce Planning
- Recruitment and hiring
- Staff Development
- Team Operations
Area Of Expertise
- Project Management
- Manpower Management
- Inventory Management
- Logistics Operations
- Dispatch and Linehaul
- Resource Planning and allocation
- Client business growth
Timeline
Director of Operations
Shiprocket Pvt Ltd
03.2023 - Current
Asst Director Supply Chain
Shiprocket Pvt Ltd
01.2019 - 02.2023
Operations Manager
Amazon India - ATS
01.2016 - 01.2018
Asst. Retail Store Manager
Godrej & Boyce Pvt Ltd
01.2015 - 01.2016
Department Sales Manager
Marks & Spencer India Pvt Ltd - Vasant Kunj
01.2013 - 01.2015
Store Ops Executive
Fabindia - Fort, Bombay
01.2009 - 01.2013
BSC in Hotel Management - undefined
IHM - IGNOU - Mumbai
MBA in Supply Chain Management -
FDDI - Min of Commerce - GOI, Noida
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