Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Eshita Biswas
Risk Agent
Bengaluru
Summary
Overview
2
years of professional experience
1
Certification
Work History
PayPal India
Internal Consultancy and Advice
7 2018 - 08.2024
Job overview
- Conducted in depth risk review under Investigation & Regulatory to ensure all transactions are compliant to the company policies
- Reviews include Unauthorized account creation, Suspicious account activity, Stolen financials, Merchant risk review, CIP KYC/KYB, EDD, CDD, SAR, PEP and Intermediary exit of money.
- Worked extensively in Dispute management to safeguard company policies
- Lead mentoring batches for Investigation & Regulatory Upskill
- Lead ICA Onboarding batches while certifying new ICAs queue
- Collaborated with PayPal India team ICA for Payments and Disputes
- I was part of Global Quality Champions from Bangalore site, Escalation analysis, Downtime/Leave/Kronos tool Correction analysis
- Collaborated to create note creator webpage application to ease the note making procedure and save time.
- Regularly conducted I&R and P&D meetings under We Care We Listen project
- Leading BLR CRE ICA Team meetings and Stand ups to clarify doubts any doubts they may have with process and procedure every week
- Created Consult cards for I&R and P&D teammates.
Hi power Support Centre
Senior Customer Executive
08.2016 - 05.2018
Job overview
- Online gaming functionality review for android, iOS and Kindle device users
- Resolve occasional customer Email requests for assistance related to the app
- Maintaining and meeting quality standards as per company norms Troubleshooting and bug fixing
- Maintaining a harmonious work environment by helping fellow colleagues and participating proactively in all extra-curricular activities at work
Education
D.A.V Public School
University Overview
- Score: 72%
- Board: CBSE
Sant Sai Sr. Sec. School
University Overview
- Score: 63%
- Board: BHSE, Delhi
Mahavir Institute of Engineering and Technology
from Computer Science
University Overview
- Score: 63.6%
- Board: BPUT, Rourkela
Skills
Adaptable to learn new process, concepts, and skills
Ability to work independently and require minimal supervision to manage daily activities and able to meet deadlines while making sound business decisions
Ability to embrace constant change with flexibility and good grace
Ability to maintain a positive and professional demeanor always portraying the company in positive light effectively managing issues
Strong time management skills and ability to prioritize to meet daily, weekly, and long-term requirements and goals
Good interpersonal skills both spoken and written
Been working with MS Excel, MS Word, PowerPoint, MS Forms, SharePoint, Nexidia, NICE tool to complete different projects and tasks
Expertise on PDA, Knowledge Center, LexisNexis, ATX tool, URP, Admin, Jarvis, Cassini Mars, CCI tool, New Dispute tool, Compass, Compass Gold, KANA, PET tool, ATTACK, CSTS, CCPulse, Identity Hub, Teammate Support tool
Acknowledgement
Acknowledgement
12/01/2023, Eshita BiswasProfessional Highlights
Professional Highlights
- Chosen performer of the month and performer of the year in the last organization.
- Recognition received for all quarters in 2020.
- Certified to be Investigation & Regulatory mentor in Oct 2020.
- Lead Mentor for Investigation & Regulatory Upskill batch in Dec 2020, Jan 2021, March 2023.
- Certified new mentors in Dec 2020
- Received the Champion Mentor award in 2020.
- Got selected to be a part of the Internal Consultancy and Advise (ICA) team in May 2021.
- SPOC for MNL DNC Sync up calls for ICA’s dispute related doubts.
- Lead ICA Onboarding in June 2022, Oct 2022, Jan 2023, Apr 2023.
- Received Spot award for all quarters in 2021.
- Received Spot award for last quarter of 2022 and 1st quarter 2023 for training new ICAs.
- Certified India team ICAs on Payments and Disputes in July-Aug 2023
- Lead Net Positive Score (NPS) Analysis, Dwindle project, Detractor Analysis.
- Part of ICA Global Quality Champions from BLR site, Transfer analysis, Downtime/Leave/Kronos Correction analysis.
- Collaborating to create note creator webpage applicable for ICAs and Frontline in future.
Certification
Certified on Enterprize Risk Management from Udemy
Timeline
Senior Customer Executive
Hi power Support Centre
08.2016 - 05.2018
Internal Consultancy and Advice
PayPal India
7 2018 - 08.2024
D.A.V Public School
04.2008
Sant Sai Sr. Sec. School
04.2011
Mahavir Institute of Engineering and Technology
from Computer Science
04.2015