Summary
Overview
Work History
Education
Skills
Acknowledgement
Professional Highlights
Certification
Timeline
Hi, I’m

Eshita Biswas

Risk Agent
Bengaluru
Eshita Biswas

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
years of professional experience
1
Certification

Work History

PayPal India

Internal Consultancy and Advice
7 2018 - 08.2024

Job overview


  • Conducted in depth risk review under Investigation & Regulatory to ensure all transactions are compliant to the company policies
  • Reviews include Unauthorized account creation, Suspicious account activity, Stolen financials, Merchant risk review, CIP KYC/KYB, EDD, CDD, SAR, PEP and Intermediary exit of money.
  • Worked extensively in Dispute management to safeguard company policies
  • Lead mentoring batches for Investigation & Regulatory Upskill
  • Lead ICA Onboarding batches while certifying new ICAs queue
  • Collaborated with PayPal India team ICA for Payments and Disputes
  • I was part of Global Quality Champions from Bangalore site, Escalation analysis, Downtime/Leave/Kronos tool Correction analysis
  • Collaborated to create note creator webpage application to ease the note making procedure and save time.
  • Regularly conducted I&R and P&D meetings under We Care We Listen project
  • Leading BLR CRE ICA Team meetings and Stand ups to clarify doubts any doubts they may have with process and procedure every week
  • Created Consult cards for I&R and P&D teammates.

Hi power Support Centre

Senior Customer Executive
08.2016 - 05.2018

Job overview

  • Online gaming functionality review for android, iOS and Kindle device users
  • Resolve occasional customer Email requests for assistance related to the app
  • Maintaining and meeting quality standards as per company norms Troubleshooting and bug fixing
  • Maintaining a harmonious work environment by helping fellow colleagues and participating proactively in all extra-curricular activities at work

Education

D.A.V Public School

University Overview

  • Score: 72%
  • Board: CBSE

Sant Sai Sr. Sec. School

University Overview

  • Score: 63%
  • Board: BHSE, Delhi

Mahavir Institute of Engineering and Technology

from Computer Science

University Overview

  • Score: 63.6%
  • Board: BPUT, Rourkela

Skills

Adaptable to learn new process, concepts, and skills

Acknowledgement

Acknowledgement
12/01/2023, Eshita Biswas

Professional Highlights

Professional Highlights
  • Chosen performer of the month and performer of the year in the last organization.
  • Recognition received for all quarters in 2020.
  • Certified to be Investigation & Regulatory mentor in Oct 2020.
  • Lead Mentor for Investigation & Regulatory Upskill batch in Dec 2020, Jan 2021, March 2023.
  • Certified new mentors in Dec 2020
  • Received the Champion Mentor award in 2020.
  • Got selected to be a part of the Internal Consultancy and Advise (ICA) team in May 2021.
  • SPOC for MNL DNC Sync up calls for ICA’s dispute related doubts.
  • Lead ICA Onboarding in June 2022, Oct 2022, Jan 2023, Apr 2023.
  • Received Spot award for all quarters in 2021.
  • Received Spot award for last quarter of 2022 and 1st quarter 2023 for training new ICAs.
  • Certified India team ICAs on Payments and Disputes in July-Aug 2023
  • Lead Net Positive Score (NPS) Analysis, Dwindle project, Detractor Analysis.
  • Part of ICA Global Quality Champions from BLR site, Transfer analysis, Downtime/Leave/Kronos Correction analysis.
  • Collaborating to create note creator webpage applicable for ICAs and Frontline in future.

Certification

Certified on Enterprize Risk Management from Udemy

Timeline

Senior Customer Executive
Hi power Support Centre
08.2016 - 05.2018
Internal Consultancy and Advice
PayPal India
7 2018 - 08.2024
D.A.V Public School
04.2008
Sant Sai Sr. Sec. School
04.2011
Mahavir Institute of Engineering and Technology
from Computer Science
04.2015

Similar Profiles

CREATE PROFILE
Eshita BiswasRisk Agent