Arpit Tiwari
Lucknow
Summary
Result-driven and detail-oriented banking professional with proven expertise in service delivery, customer experience, and branch operations. Skilled in resolving complex queries, managing front-office functions, and driving cross-sell initiatives. Known for implementing process improvements and building strong client relationships. Eager to leverage this experience in a leadership role within the broader service industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
IndusInd Bank
01.2024 - Current
- Managing end-to-end service delivery at the branch, ensuring high standards of customer satisfaction.
- Handling service requests, customer queries, and day-to-day transaction authorizations with precision.
- Overseeing locker operations and front lobby management to ensure operational excellence.
- Driving cross-selling initiatives across banking and financial products.
- Updating customer information and ensuring accurate documentation.
- Visited 4 different branches as a Deputy Branch Manager (DBM), ensuring consistency in service quality across locations.
- Grade: Manager
Customer Care Executive
HDFC Bank, Palia Kalan (U.P.)
Palia Kalan
07.2022 - 11.2023
- Managed front-line customer service operations including cash handling and transaction processing.
- Resolved customer complaints at the grassroots level, contributing to enhanced customer retention.
- Conducted training programs to standardize service delivery and promote operational consistency.
- Carried out quality assurance surveys and delivered actionable insights to improve services.
- Delivered comprehensive support via phone, email, and social media, ensuring timely query resolution.
- Guided customers in selecting suitable banking products based on their requirements and budgets.
- Scheduled appointments and managed client visits while maintaining strong customer rapport.
- Key Contributions:
Education
MBA – Master of Business Administration -
Shri Ramswaroop College of Engineering and Management, UPTU
Lucknow01.2013
BBA – Bachelor of Business Administration -
I.T.S College
Ghaziabad01.2011
12th – CBSE Board -
Central Academy
Lucknow03.2008
10th – CBSE Board -
St. Don Bosco College
Lakhimpur03.2006
Skills
- Client Relationship Management
- Service Delivery Excellence
- Branch Operations
- Customer Query Resolution
- Cross-Selling & Upselling
- Presentation & Communication
- Adaptability & Problem Solving
- MS Office Suite (Excel, PowerPoint, Word)
Certification
CCC – Computer Concepts Certificate | 2017-02
Languages
English, Hindi
Personal Attributes
- Highly organized and meticulous in task execution
- Passionate about learning and accepting new challenges
- Innovative thinker with a proactive mindset
- Excellent interpersonal and listening skills
Timeline
Service Delivery Manager
IndusInd Bank
01.2024 - Current
Customer Care Executive
HDFC Bank, Palia Kalan (U.P.)
07.2022 - 11.2023
MBA – Master of Business Administration -
Shri Ramswaroop College of Engineering and Management, UPTU
BBA – Bachelor of Business Administration -
I.T.S College
12th – CBSE Board -
Central Academy
10th – CBSE Board -
St. Don Bosco College
Similar Profiles
BHAVIN MEHTABHAVIN MEHTA
Senior Vice President 2, Head Governance & Control at INDUSIND BANKSenior Vice President 2, Head Governance & Control at INDUSIND BANK
Manish Manish null
Deputy Branch Manager at IndusInd BankDeputy Branch Manager at IndusInd Bank
Rohit GautamRohit Gautam
Select Relationship Manager at IndusInd BankSelect Relationship Manager at IndusInd Bank
Utkarsh TiwariUtkarsh Tiwari
Frontend Engineer III at TripleLiftFrontend Engineer III at TripleLift
Surabhi ChawlaSurabhi Chawla
Senior Associate at PWC SDC Kolkata Pvt. Ltd.Senior Associate at PWC SDC Kolkata Pvt. Ltd.