ESHVEEN KAUR
Summary
Marketing and customer experience professional with over three years of international experience in retail operations, brand promotion, and customer relationship management. Bachelor's degree in Marketing from Sheridan College, Canada. Skilled in CRM platforms, stakeholder management, team leadership, and data-driven decision making. Actively seeking marketing, HR, or consulting roles in the Indian job market.
Overview
5
5
years of professional experience
Work History
Retail Store Supervisor
SVP Sports
Brampton, Canada
11.2022 - 05.2025
- Supervised and trained 10-15 staff members, improving team efficiency and reducing onboarding time by 30%
- Recruited and onboarded new hires while overseeing schedules for 12+ sales associates, boosting productivity by 20%.
- Managed sales and inventory for 500+ SKU's reducing stockouts by 15% and supporting 20% sales growth.
- Prepared sales,merchandising and personnel reports, to drive data-backed decisions.
Customer Experience Salesfloor Department Manager
Walmart Canada
Toronto, Canada
08.2021 - 10.2022
- Managed teams of 15–20 associates to deliver consistent customer experience.
- Improved sales performance by 5.7% through demand planning.
- Resolved 300+ customer interactions daily, increasing satisfaction metrics.
- Conducted performance reviews, training sessions, and coaching.
Brand Ambassador
Leap Grad Intern (Startup)
Toronto, Canada
08.2020 - 08.2021
- Represented brand across university events and student campaigns.
- Trained new ambassadors on brand values and customer engagement techniques.
- Developed brand awareness initiatives through targeted social media campaigns.
Education
Bachelor of Business - Marketing
Sheridan College of Applied Arts and Technology
Canada4 2021
CBSE - Commerce
Sadhu Vaswani International School for Girls
New Delhi, India4 2018
Skills
- Hard Skills
Salesforce CRM
HubSpot CRM
Digital Marketing
Social Media Marketing
Data Analysis
Reporting and Dashboards
Microsoft Excel
Microsoft PowerPoint
KPI Tracking
Performance Metrics
WordPress
- Soft Skills
Team Leadership
Stakeholder Management
Customer Relationship Management
Communication Skills
Problem Solving
Training and Coaching
Timeline
Retail Store Supervisor
SVP Sports
11.2022 - 05.2025
Customer Experience Salesfloor Department Manager
Walmart Canada
08.2021 - 10.2022
Brand Ambassador
Leap Grad Intern (Startup)
08.2020 - 08.2021
CBSE - Commerce
Sadhu Vaswani International School for Girls
Bachelor of Business - Marketing
Sheridan College of Applied Arts and Technology