Eshwar Krishna
Hyderabad
Summary
Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Engineer (Information,Network & Computer Security)
Movate Technologies (formerly known as CSS Corp)
Hyderabad
2023.01 - Current
- Analyze the issue related to end-user computing and troubleshoot it with an appropriate process for precise resolution.
- Guide the end user in registering security keys
- If security key is misplaced or lost, provide rescue codes for temporary access until the user receives a new one
- Works on account-related issues like password reset, disable, and suspension
- Asset data mis-match such as serial number and Mac address and check device assigned status based on it
- Analyze or identify the issues related to different peripherals and provide the replacement
- Providing timely updates to end-users on tickets
- Review all go links that are accessible to the end user; if there are any access-related issues to specific resources, advice is to contact the manager and raise a request on behalf of the end user to get the work done
- Check remote access eligibility and advise the end-user to raise a request for CRD, SSH, and Roaming Access based on requirements with proper justification, and advise the user to contact the manager for approval.
- Guide the end-user to wipe and re-enroll the Chromebook and re-image Mac devices
- Guide the end -user to request cloud top instances of windows and Linux based on requirements and deal with issues related to them
- Destroy the host-name life cycle, Provision a new host-name, and integrate it with the device
- Provide admin rights for system manual upgrades and driver's software installations
- Setup a Corp account on mobiles by checking the eligibility.
- Understand customer expectations.
- Ensure that CSAT measurements are accurate, and I like to test best practices for early resolution.
- Ability to share knowledge associated with issue/process.
- Improves the process as a person or as part of the team by working collaboratively and committing to common workplace goals.
Network Associate
Lobo staffing solutions
Hyderabad
2019.12 - 2021.10
- Perform maintenance and sustainability to existing systems
- Planning and Carrying SA and NSA planned event activities for providing better customer services
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Maintenance and troubleshooting of RF Base stations
- Handling around 2000+ customers across AP&TG regions by supporting remotely
- Handling day-by-day TT's from customers, Troubleshooting Network related issues by Co-ordinate with Customer/Field Engineer/ NOC team to resolve issues
- Excellent analytical skills that help identify problems and seek solutions promptly
- Knowledge in installation, configuration and troubleshooting
Education
B-Tech - Electronics and communication engineering
Anurag Group of Institutions
01.2019
S.S.C -
Queens International School
2013-01
Board of Intermediate Education -
Sri Gayatri Junior College
01.2015
Skills
- Product Knowledge: In-depth understanding of Google's products and services, including Google Workspace, Cloud Platform services, Chrome, Android, etc
- Operating Systems: Familiarity with various operating systems, especially Chrome, Linux, Windows and macOS
- Cloud Technologies: Understanding of cloud computing concepts and experience with Google Cloud Platform (GCP) services
- Documentation: Strong documentation skills for recording and sharing troubleshooting steps, known issues, and resolutions
- Communication Skills: Effective communication, both written and verbal, to explain technical concepts to customers with varying levels of technical expertise
- Remote Support Tools: Familiarity with remote desktop tools and support software for providing assistance to users remotely
Personal Information
- Date of Birth: 05/25/98
- Marital Status: Single
Languages
- English
- Hindi
- Telugu
Certification
- CCNA
- MCES
Accomplishments
- Spot Award (May 2024)
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Engineer (Information,Network & Computer Security)
Movate Technologies (formerly known as CSS Corp)
2023.01 - Current
Network Associate
Lobo staffing solutions
2019.12 - 2021.10
B-Tech - Electronics and communication engineering
Anurag Group of Institutions
S.S.C -
Queens International School
Board of Intermediate Education -
Sri Gayatri Junior College
- CCNA
- MCES
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