Eshwar N

Healthcare IT Business Analyst supporting Cerner PathNet within the Cerner Millennium environment for global healthcare clients. Analyze and resolve tickets related to laboratory workflows, configuration updates, and production issues. Perform root cause analysis, coordinate with cross-functional teams, and ensure SLA adherence. Utilized expertise in GenLab, Blood Bank, and Microbiology solutions to support laboratory workflows and healthcare IT initiatives.

Senior Associate Configuration Support Analyst with experience leading complex configuration activities across Cerner Millennium solutions. Cross-trained in Gen Lab, Orders, and PhysDoc to manage enhancements, issue resolution, and client requests efficiently. Collaborate with cross-functional teams to analyze requirements, validate builds, assess risks, and ensure smooth go-lives with minimal workflow disruption. Led training initiatives for new associates and handled high-priority escalations as a key point of contact. Recognized with multiple performance awards for quality, ownership, and client satisfaction.

• Planned, coordinated, and executed system changes across multiple healthcare domains, including Gen Lab, Orders, and PhysDoc, enhancing system functionality and user experience.
• Collaborated with cross-functional teams to implement configuration updates and resolve client-reported issues, facilitating smooth adoption of enhancements within Cerner Millennium solutions.
• Analyzed client requirements and validated build changes in non-production environments, ensuring alignment with client needs and successful deployment.

• Built and led a chat based delivery business. addressing customers’ questions about products and services, and processing payments or returns. we have delivered over 11,500 orders in 2020-21 , expecting to deliver more than 20,000 orders this year.
• Developed sustainable farming practices to enhance crop yield and quality.
• Managed daily operations and logistics for agricultural product distribution.
• Coordinated team efforts to implement eco-friendly pest control methods.

• Interned at JBM Group, performing QA inspection of spare parts for Maruti Suzuki and Toyota, gaining exposure to manufacturing quality standards and business workflow processes.