Hi, I’m
Eshwar R
Team Lead
Bengaluru
Summary
With 14 years of experience in sales, customer service, associate, floor manager, quality analyst, and team lead roles, I offer a wealth of expertise to any organization. My enthusiasm, self-motivation, and commitment to excellence drive me to excel in my work. I thrive as a team player and have a natural inclination to take initiative and accomplish assigned tasks. Eager to contribute my skills and contribute to your team's success.
Overview
17
years of professional experience
Work History
Fugo ServicesBengaluru
Team Lead
11.2018 - 01.2023
Job overview
- Checking the volumes in from different processes and allocating to team members as per client SLA
- Taking care of clarifications raised by team internally
- Interacting and following up with clients on daily basis via outlook
- Sending email/fax to county tax office requesting information through email/fax
- Interaction with clients on weekly basis to discuss status of completions, clarification details, errors, and pending files
- Sharing performance review report of team and other details to management
- Creating billing report on monthly basis for billing purpose
- Interacting with team members on daily basis to ensure they achieve there 100% productivity
- Conducting huddles with team members to share updates and clarify their queries
VisionetBengaluru
Quality Analyst
05.2013 - 05.2016
Job overview
- Included interacting with government officials regarding property tax for US citizens
- Preparing reports and presentations for internal and client purpose
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
Knowledge Splice ServicesBengaluru
Associate
01.2012 - 04.2013
Job overview
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
RakshitasBengaluru
Assistant Floor Manager
08.2008 - 12.2011
Job overview
- Boosted sales performance through effective floor management and staff training.
- Initiated cross-training programs for employees leading towards a more versatile workforce capable of handling various positions within the store.
- Ensured high levels of customer service were maintained consistently through constant supervision of staff interactions.
- Assisted floor manager in developing promotional strategies that increased overall revenue generation.
24/7Bengaluru
CSR
11.2005 - 08.2008
Job overview
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed high chat volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Responded proactively and positively to rapid change.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Education
Stracey Memorial High School
SSLC
BHS First Grade College
Pre University
Institute of Basic and Vocational Education
Degree
Skills
Critical Thinking
undefinedSummary Of Experience
Total 14+ years of experience include Sales, Customer Service, Associate, Floor Manager, Quality Analyst, and Team Lead roles. I am an enthusiastic and a self-motivated person. A very good team player and would like to take the initiative to achieve the set task.
Organizational
- Checking the volume of files from different process and allocating to the resources and making sure the files are delivered within client SLA.
- Taking care of volume received and delivered on monthly basis and share the volume details to clients on monthly basis regarding the additional work received and delivered.
- Taking care of adhoc project received and delivering the files to client as per the SLA.
- Interaction with top management on weekly basis and monthly basis and setting targets to business unit.
- Interaction with business unit on daily basis and ensure they understand the process and deliver the files with quality.
Communication Skills
- Interaction with clients and stakeholders regarding new process updates, mitigating errors, sharing new learnings with team members.
- Attending client calls and sharing the details as required.
- Ensuring the day-to-day volume is delivered by team in a timely manner.
- Supporting team members on all clarifications and handling the conflicts if any.
Timeline
Team Lead
Fugo Services
11.2018 - 01.2023
Quality Analyst
Visionet
05.2013 - 05.2016
Associate
Knowledge Splice Services
01.2012 - 04.2013
Assistant Floor Manager
Rakshitas
08.2008 - 12.2011
CSR
24/7
11.2005 - 08.2008
BHS First Grade College
Pre University
Institute of Basic and Vocational Education
Degree
Stracey Memorial High School
SSLC
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