Tangala Eswar sai kumar
Hyderabad
Summary
Hub Operations Manager at Delhivery Limited, with proven expertise in supply chain management and team leadership. Successfully enhanced service delivery through data analysis and quality audits, driving operational excellence. Adopt fostering collaboration across teams to achieve strategic goals, ensuring high performance, and continuous process improvement.
Overview
9
9
years of professional experience
Work History
Operations Manager
Delhivery Limited
06.2024 - Current
- Currently working as Operations manager for a Midmile sort station warehouse.
- Handling a team of 300 offroll and onroll employees which include B2B, B2C logistic supply chain management.
- Operating Inbound, Outbound and FLMS teams and coordinating with Fleet management for vehicles availability.
- Handling FTL carting team.
- Managed daily operations to ensure efficient service delivery.
- Conducted regular performance reviews to assess team effectiveness.
- Collaborated with cross-functional teams to align operational goals.
- Collaborated with team leaders on quality audits.
- Measured and reviewed performance via KPIs and metrics, which include Aging, FIFO, FLMS, OBSL, mix bag failure, 5AM, and roster compliance.
Senior Associate
Knoah Solutions
Hyderabad
06.2020 - 05.2021
- Resolving customer queries through mail for an Online grocery website/app.
- Solving for the customer, first contact resolution are main responsibilities at work.
- Checking all possible transactions of customer and talking an appropriate decision based on scenario for a recall of an item.
Process Associate
Wipro Ltd
03.2017 - 05.2020
- Joined Wipro on March 31st as a Process Associate and worked in different Projects like Gmail, Google Plus and Feedback Operations.
- Gained hands-on experience on sending mails and CR’s to customers facing issues on their Google profiles.
- Resolving issues by troubleshooting through mails and chats that are requested by the user while using that particular app.
- Checking for the reports having specific or general issues and creating a tag if needed.
- To see the particular issue in the report and tag them accordingly and send them to the Product specialist for further improvement of the product while reducing the bugs in the current version.
Skills
- Supply chain management
- Self confidence
- Quality audits
- Team leadership
- Process improvement
- Data analysis
Qualification Summary
- B.tech, ST. PETER’S ENGINEERING COLLEGE, JNTUH, 2011-2015, 63%
- Intermediate, NARAYANA JUNIOR COLLEGE, Inter, 2009-2011, 85%
- S.S.C, TVR MODEL HIGH SCHOOL, STATE BOARD, 1999-2009, 90%
Disclaimer
As such I’m requesting you sir/madam that give me an opportunity work under your organization, I assure you that I can discharge my duties to the all most satisfaction of my superior.
Timeline
Operations Manager
Delhivery Limited
06.2024 - Current
Senior Associate
Knoah Solutions
06.2020 - 05.2021
Process Associate
Wipro Ltd
03.2017 - 05.2020