Eshwar Thapa
Hyderabad
Summary
Experienced Team Lead with a strong background in international sales and service operations. Skilled in handling a team of 14–18 members, managing attrition, shrinkage, SLAs, training, roster planning, and performance improvement. Adept at resolving escalations, collaborating with cross-functional teams, and ensuring smooth client onboarding and retention.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Sales Lead/Sr.Lead
Selectsys (RemoteBooksOnline.Com)
Hyderabad
04.2022 - Current
- Led a team of 14, overseeing daily operations to consistently achieve business targets and key performance indicators
- Developed and tracked sales plans to drive client acquisition and growth.
- Trained and coached team members on lead management, sales conversion, and client retention.
- Collaborated with Marketing and Operations teams to improve lead quality and streamline the onboarding process.
- Engaged in client discussions to accelerate closures, troubleshoot challenges, and nurture long-standing business relationships.
- Helped with hiring and training to quickly onboard new employees.
- Provided ongoing coaching and support to improve team skills.
Sales Executive
SelectSys
Hyderabad
05.2017 - 03.2018
- Handled incoming and assigned leads, and guided clients through basic product information.
- Conducted needs analysis, shared pricing details, and scheduled follow-ups to improve conversions.
- Maintained accurate lead records in CRM and supported smooth onboarding handovers.
Travel Advisor (UK- B2C Sales)
Teletext Holidays
Hyderabad
12.2015 - 12.2016
- Assisted customers in planning comprehensive holidays by suggesting personalized flights, accommodations, and transport solutions.
- Guided customers with clarity on bookings and essential travel requirements to ensure seamless travel experiences.
Education
Bachelor of Arts - Commerce
Manipal Online University (Pursuing)
Hyderabad 02.2024 - 12.2027
Higher Secondary (+12) -
St.Mary’s Junior College
Hyderabad, India03-2014
Skills
- Critical thinking and problem solving
- Organizational and time management
- Communication, leadership, and decision-making
- Conflict resolution
- Sales strategy
Accomplishments
• Best Performer of the Year (2017) - (Sales Executive)
• Outstanding Sales Award (2018) - (Sr. Sales Executive)
• Professional Excellence Award (2023) – Honored for outstanding leadership, team mentoring, and operational excellence.
• Outstanding Sales Award (2018) - (Sr. Sales Executive)
• Professional Excellence Award (2023) – Honored for outstanding leadership, team mentoring, and operational excellence.
STRENGTHS
- Strategic Thinker I have a proven track record of developing strategic sales plans and implementing innovative strategies resulting in significant revenue growth.
- Effective Communicator I possess strong communication skills, enabling me to effectively convey complex information and build rapport with clients to drive successful sales outcomes.
- Collaborative Leader I excel in fostering a collaborative team culture, leading to improved morale, high-performance levels, and positive customer experiences.
Timeline
Bachelor of Arts - Commerce
Manipal Online University (Pursuing)
02.2024 - 12.2027
Sales Lead/Sr.Lead
Selectsys (RemoteBooksOnline.Com)
04.2022 - Current
Sales Executive
SelectSys
05.2017 - 03.2018
Travel Advisor (UK- B2C Sales)
Teletext Holidays
12.2015 - 12.2016
Higher Secondary (+12) -
St.Mary’s Junior College