Eslavath Yaswanth Venkata Sai

Tekion is a cutting-edge technology company transforming the automotive retail experience through its cloud-native Automotive Retail Cloud (ARC) platform.

• Acted as a strategic consultant to automotive clients, analyzing business processes, identifying operational gaps, and delivering tailored platform solutions.
• Led discovery sessions and stakeholder interviews to define and document functional and technical requirements.
• Conducted in-depth product demonstrations and workflow mappings to align client needs with ARC platform capabilities.
• Designed business cases and solution roadmaps in collaboration with cross-functional teams to support digital transformation initiatives.
• Partnered with Product and Engineering to influence feature development based on customer feedback and industry trends.
• Delivered implementation consulting, driving adoption, user training, and ROI realization.
• Facilitated change management processes, onboarding, and training sessions for client success teams.
• Collaborated with internal and external stakeholders to ensure seamless solution deployment and client satisfaction.
• Supported issue resolution during implementation, working directly with users, and technical teams.
• Contributed to business development efforts by fostering strong client relationships and identifying upsell opportunities.
• Assisted in troubleshooting any issues encountered by users during the implementation process.
• Collaborated with stakeholders to ensure successful implementation of business solutions.
• Drove business development and relationship building to achieve business goals.

Sprinklr is the world’s leading unified customer experience management (Unified-CXM) platform, helping enterprises deliver human experiences at scale across 30+ digital channels.

• Acted as a product expert for specific Sprinklr modules, including Social Publishing and Insights.
• Supported solution design and implementation during onboarding and expansion phases.
• Executed hands-on product configuration and testing based on customer use cases.
• Collaborated with Customer Success Managers and Engineers to enhance client value delivery.
• Gathered customer feedback to inform Product Management regarding product roadmap adjustments.
• Created and presented training, documentation, and internal enablement materials.

• Core Member of the Ashwamedha Fest
• 6.5 GPA