Essakki Gomathy P
Certification Lead
Chennai,TN
Summary
Certification Specialist with extensive experience in managing certification programs and ensuring compliance with industry standards. Skilled in instructional design, eLearning development, and cross-functional collaboration. Known for problem-solving abilities and commitment to maintaining high-quality certification standards. Dedicated to developing impactful training programs that align with organizational goals.
Overview
12
12
years of professional experience
Work History
Lead Certification Specialist
Genesys
Chennai
08.2021 - Current
- Developed certification processes for new product releases and updates.
- Coordinated cross-functional training sessions for certification requirements.
- Reviewed and analyzed documentation for compliance with industry standards.
- Assisted in maintaining the certification database and tracking system.
- Collaborated with product teams to ensure accurate certification information.
- Provided support to clients regarding certification inquiries and guidelines.
- Conducted audits to ensure adherence to certification procedures and policies.
- Facilitated workshops to educate staff on evolving certification criteria.
- Assisted with troubleshooting customer issues related to certification status or application submission.
- Coordinated with other departments to ensure timely completion of certification requests.
- Maintained current knowledge of certification requirements and procedures.
- Prepared reports summarizing the status of ongoing certification efforts.
- Developed and implemented processes to streamline the certification process.
- Conducted periodic reviews of existing certificates to ensure accuracy and validity.
- Collaborated with team members to identify potential areas for improvement in the certification process.
- Managed data entry activities related to customer certifications into internal databases.
- Created, distributed, and tracked training materials to ensure proper certifications were obtained.
Senior Consultant
Capgemini
Chennai
03.2020 - 07.2021
- Developed comprehensive project plans to guide teams through complex initiatives.
- Collaborated with cross-functional teams to design tailored solutions for clients' needs.
- Conducted in-depth market analysis to inform strategy development for client projects.
- Facilitated workshops and training sessions to enhance client understanding of processes.
- Managed stakeholder communications to ensure alignment on project objectives and timelines.
- Mentored junior consultants, providing guidance on best practices and project execution.
- Established strong working relationships with both internal teams as well as external vendors and clients.
- Provided strategic guidance to clients on best practices for business operations.
- Collaborated with cross-functional teams throughout the organization to ensure alignment of objectives.
- Reviewed all deliverables prior to release ensuring accuracy, completeness, quality assurance standards are met.
- Developed training materials and conducted trainings for staff members on new technologies or processes.
- Identified areas of improvement within existing processes and systems and recommended changes accordingly.
Project Lead
Wipro Technologies
Chennai
12.2011 - 02.2020
- Led project teams to ensure timely completion of deliverables.
- Coordinated cross-functional collaboration to enhance project efficiency.
- Developed project plans, including timelines and resource allocations.
- Facilitated stakeholder meetings to discuss project goals and progress.
- Managed risk assessments to identify potential issues early on.
- Mentored junior team members on best practices and methodologies.
- Analyzed project data to improve processes and workflows.
- Implemented quality assurance protocols to maintain project standards.
- Managed multiple concurrent projects from initiation through closure phases.
- Coordinated resources to ensure successful completion of projects.
- Updated project plans based on changing objectives, specifications, and staff availability.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Provided guidance and direction to project teams.
- Ensured compliance with established policies, procedures and standards within the project scope.
- Tracked and communicated project status to stakeholders and investors through weekly reports.
- Developed and implemented project plans, schedules and budgets.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Communicated with stakeholders throughout the life cycle of projects.
- Identified, tracked and resolved critical path issues.
- Reviewed technical documents such as design specifications, test plans, user manuals.
- Performed risk assessments, identified risks, developed mitigation strategies, and monitored risk status on a regular basis.
- Facilitated communication among cross-functional teams in order to achieve deliverables on time.
- Conducted regular meetings with key personnel to discuss progress and address any issues.
- Created project performance reports for management review.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Analyzed customer requirements in order to develop solutions that meet their needs.
- Assembled project teams and assigned individual responsibilities to facilitate on-time completion of planned tasks.
- Assisted project managers by identifying gaps and establishing best practices for existing and upcoming project initiatives.
- Trained end users on system usage after implementation is complete.
- Monitored communications between in-house software team, clients, and stakeholders.
- Analyzed project outcomes and implemented lessons learned for continuous improvement.
- Provided mentorship and guidance to junior project team members.
- Streamlined project processes to increase efficiency and reduce time to delivery.
- Implemented Agile methodologies to improve team efficiency and project adaptability.
- Identified areas where process improvements could be made to enhance efficiency.
- Resolved conflicts within the project team to maintain a positive working environment.
- Established project objectives, success criteria, and performance benchmarks.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Led cross-functional teams to deliver projects on time, within budget, and according to specifications.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Produced thorough, accurate and timely reports of project activities.
- Created project status presentations for delivery to customers or project personnel.
Education
Master of Science - Software Engineering
BITS Pilani University
Rajasthan01-2011
Bachelor of Science - Physics
Manonmaniam Sundarnar University
Tirunelveli Taminadu India05-2006
Skills
Instructional design
eLearning development
Certification processes
Compliance analysis
Database management
Process development
Technical documentation
Project planning
Cross-functional collaboration
Stakeholder communication
Agile methodologies
Affiliations
- 6+ years of experience in all phases of eLearning projects, including design, development, production support, certification question development, publishing, badge issuing, and maintenance
- 5+ years of experience with course designing, instructor-led training, and eLearning content development
- Expertise in creating classroom presentations, IG, PG, storyboards, quick reference guides, job aids, standard operating procedures, and other technical documents
- Outstanding project management and organizational skills
- Proficiency in developing training modules for all types of clients
- Writing scripts, multimedia, narration, graphics, and games
- Developing interactive simulations and courses using Captivate, UPK, and Articulate Storyline
- Strong attention to detail and focus on quality
- Expertise in training needs analysis
- Experienced in SumTotal Learning Management System and UPK Knowledge Center
- Expertise in creating accessible content as per 508 compliance standards
Accomplishments
- Recognized for delivering high-quality output, the Shining Star Award, Oct 2014
- Recognized for achieving good customer relationships and outstanding performance, CES Roll of Honor Award, Nov 2015
- Recognized for leadership, client-focused delivery, and extraordinary commitment - The Stellar Performer, Dec 2016
- Recognized as a Woman in Leadership by Wipro and participated in the training program, Nov 2018
- Was identified and attended the corporate trainings: Emerging Leaders Program (3 days), Customer Leadership Interface Program (2 days), Cross Culture USA (1 day), Building Learning Agility (1 day), Leading Change - Igniting Self (2 days)
- Been into Wipro Tech panel for campus recruitment
Certification
- Wipro Certified Agile Scrum Master
- Certified Hadoop Developer
- Wipro Certified Challenge Architect
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Beginner
A1
Timeline
Lead Certification Specialist
Genesys
08.2021 - Current
Senior Consultant
Capgemini
03.2020 - 07.2021
Project Lead
Wipro Technologies
12.2011 - 02.2020
Master of Science - Software Engineering
BITS Pilani University
Bachelor of Science - Physics
Manonmaniam Sundarnar University
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