Ester Veronika
Greenfield
Summary
I am thankful to my previous organizations because I have learnt a lot of things from there. According to me, changes are necessary for everyone to enhance your skills. Knowledge, personal, and financial growth. You organization is a good platform where I can learn more.
Engaged with customers or clients with 10+ years, building strong relationships, and identifying customer or client needs.
I am really energetic and great communicator, I believe that my motivation and commitment will ensure that I quickly become productive and valued member of your team.
Overview
23
23
years of professional experience
4029
4029
years of post-secondary education
1
1
Certification
Work History
Delivery Driver
Amazon Flex
Greenwood
08.2025 - Current
- Communicated with dispatch to receive updated delivery instructions and route changes.
- Delivered packages efficiently within assigned routes using a personal vehicle.
- Provided excellent customer service during package drop-offs, ensuring satisfaction.
- Managed time effectively to meet delivery schedules consistently throughout the day.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Notified customers of delays to decrease calls to support.
Online Reseller
Poshmark
Greenfield
01.2022 - Current
- Managed customer inquiries and provided timely support through messaging platform.
- Coordinated shipping logistics to ensure prompt delivery of sold items.
- Engaged with community members to foster relationships and drive sales.
- Analyzed sales data to identify popular items and adjust listings accordingly.
- Created detailed product descriptions including features, benefits and technical specifications.
- Responded promptly to customer inquiries regarding order status updates.
- Identified customer needs to maximize satisfaction.
Sales Associate
Bealls Store
Greenfield
03.2025 - 02.2026
- Assisted customers with product selection and inquiries.
- Processed transactions accurately at the cash register.
- Provided product knowledge to customers for informed purchases.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Dasher
DoorDash
Greenfield
08.2022 - 10.2023
- Communicated effectively with customers and support staff during deliveries.
- Adapted quickly to changing delivery demands and traffic conditions.
- Delivered food orders to customers in a timely manner according to Dasher app instructions.
- Provided friendly customer service while interacting with customers during deliveries.
- Complied with local traffic laws while driving between pick-up locations and drop-off points.
- Responded promptly to messages sent through the Dasher app regarding scheduling changes or updates.
- Navigated routes efficiently using mobile app tools.
- Managed time effectively to complete deliveries within scheduled windows.
- Maintained high standards of customer service during interactions.
- Delivered goods to customers in a timely and efficient manner.
Tour Guide
Nusa Dua Beach Hotel & Spa
Bali-Indonesia
10.2002 - 12.2006
- Guided guests through cultural and historical sites in Nusa Dua area.
- Developed engaging narratives to enhance visitor experiences during tours.
- Coordinated with hotel staff to ensure seamless guest services throughout tours.
- Assisted guests with inquiries about local attractions and hotel amenities.
- Conducted safety briefings for guests before embarking on outdoor excursions.
- Maintained knowledge of local flora, fauna, and traditions to educate visitors.
- Adapted tour itineraries based on guest preferences and weather conditions.
- Collaborated with management to improve tour offerings and guest satisfaction.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Utilized storytelling techniques to enhance visitor engagement and learning.
Education
The CE Shop
Greenfield, INSMA Binong-Subang
Jawa Barat, IndonesiaSkills
- Customer service
- Time management
- Communication skills
- Sales strategies
Languages
English
Professional
Indonesian
Native/ Bilingual
Arabic
Beginner
Chinese (Mandarin)
Beginner
Certification
- The Ce Shop Indiana 90-Hour Real Estate Broker Pre-licensing Course. Completion Date: 10-16-2025
Timeline
Delivery Driver
Amazon Flex
08.2025 - Current
Sales Associate
Bealls Store
03.2025 - 02.2026
Dasher
DoorDash
08.2022 - 10.2023
Online Reseller
Poshmark
01.2022 - Current
Tour Guide
Nusa Dua Beach Hotel & Spa
10.2002 - 12.2006
The CE Shop
SMA Binong-Subang