Esther Anne
Bangalore
Summary
Dynamic Fraud Specialist with extensive experience at JP Morgan Chase & Co. Proven expertise in KYC/AML regulations and fraud investigation, enhancing detection efficiency through meticulous analysis. Strong client communication skills fostered trust and resolution during financial challenges. Committed to maintaining compliance while delivering high-quality results in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fraud Specialist
JP MORGAN CHASE & CO. PVT. LTD
03.2021 - Current
- Conduct due diligence and verification of customer and business documentation to prevent financial crimes and unauthorized activities.
- Review high-risk transactions and new accounts in line with AML and KYC protocols.
- Analyse transactional patterns to identify fraud indicators such as structuring and unusual activity.
- Escalate suspicious cases to compliance and investigation teams following internal guidelines.
- Support second-level reviews and follow-ups, improving fraud detection efficiency.
- Collaborate with internal stakeholders to ensure adherence to regulatory and organizational standards.
Financial Specialist
CONCENTRIX DAKSH Pvt Ltd
04.2019 - 03.2021
- Assessed customer financial health and developed customized payment solutions.
- Analysed income and expenditure data to support payment plans during the COVID-19 crisis.
- Handled sensitive financial information while maintaining strict confidentiality and compliance.
- Communicated effectively with clients to resolve financial issues and improve retention.
- Strengthened skills in financial analysis, client servicing, and problem-solving.
Operations Specialist
AEGIS CUSTOMER SERVICE Pvt Ltd.
05.2018 - 01.2019
- Conducted end-to-end background verification, including employment and education checks.
- Verified candidate information for accuracy and authenticity.
- Prepared and delivered verification reports within defined turnaround times (TAT).
- Identified discrepancies and escalated issues as per compliance procedures.
- Managed high volumes of verification requests while meeting quality benchmarks.
Education
Bachelor’s Degree -
Infant Jesus College
12-2024
Skills
- KYC/AML Regulations
- Fraud & Risk Investigation
- Client Communication
- Custody Asset Servicing
- Transaction Monitoring
- Identity & Background Verification
- Microsoft Excel
- Microsoft Outlook
- Time Management
- Attention to detail
Certification
Data Analyst Certification, ExcelR, 05/01/25
Accomplishments
- Employee of the Month, 11/01/24
- ACE Award, 12/01/22
- Best Performance Award, 08/01/21
Timeline
Fraud Specialist
JP MORGAN CHASE & CO. PVT. LTD
03.2021 - Current
Financial Specialist
CONCENTRIX DAKSH Pvt Ltd
04.2019 - 03.2021
Operations Specialist
AEGIS CUSTOMER SERVICE Pvt Ltd.
05.2018 - 01.2019
Bachelor’s Degree -
Infant Jesus College