Esther Chang
Freelance Contractor
Summary
Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in Customer Service, Data management, Team Building, and Event management.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Freelance Contractor
JJM scheme
Kohima, Nagaland
07.2021 - 08.2022
- Established the rights and responsibilities for the construction of water supply tanks in native village for the benefit of the rural communities under JJM scheme which is being implemented in Nagaland by the Public Health Engineering Department.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Senior Associate, Executive Director Office
J-PAL South Asia at IFMR
New Delhi
08.2019 - 03.2022
- Trained and supported new team member/s, maintaining culture of collaboration.
- Worked with senior management to initiate new projects and assist in various processes.
- Maintained confidentiality on projects, with clients and regarding corporate data to alleviate data breaches.
- Served as liaison, facilitating communication between management and associates.
- Used Microsoft tools to create correspondence, edit spreadsheets and develop presentations.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
Executive Assistant to the Executive Director
JPAL South Asia at IFMR
New Delhi
03.2017 - 08.2019
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Processed travel expenses and reimbursements for senior management team.
- Organized and coordinated conferences and monthly meetings.
- Transcribed meeting minutes to support decisions and business development for senior management teams.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders..
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors and the executive team.
Assistant Programmer, SSA
District Education Office
Dimapur
03.2013 - 01.2017
- Provided assistance in the daily office management such as drafting official correspondence, data entry of the students covered under Sarva Shiksha Abhiyan (SSA), evaluation of data entered using U-DISE software, record keeping,
- Managed a team of 8 data operating teams to ensure tasks are completed within the time frame given.
- Participated in the Regional Technical Workshop on Student Data Collection In-sync with U-DISE for District & State MIS Officers organized jointly by NUEPA & UNICEF which helped to avoid data errors while using the software by entering only the relevant student data information which is accurate and concise and is streamlined.
Sales Executive
AGC
Melbourne, Australia
04.2010 - 11.2010
- Encouraged citizens to use environment-friendly, energy efficient products customize interaction and set appointments which also include customer support services
- Location, orientation and structural design is assessed coupled with opportunities for improvements such as heating and energy, compact fluorescent lighting, wall and floor insulation.
Customer Services Representative
K2 Network
Bangalore
04.2008 - 11.2008
- Provided online game support to customers from all over the world
- Trained new batch for a month on customer support and answering queries.
Customer Service Representative
First Source
Bangalore
09.2007 - 12.2007
- Worked within the Technical Department of the company dealing with SKY UK clients by providing assistance and answering any technical-related queries, and promoting SKY's latest products.
Customer Services Representative
Aviva Insurance
Bangalore
02.2006 - 08.2006
- Supported the Norwich Union brand in the Pensions Division within customer services division dealing exclusively with clients in the UK
- The role required me to inform Norwich Union clients on the status of their pension funds
- Achieved valuable business communication skills, team-work, listening and organizational skills
- Received intense training from the UK Head Office team in communication, sales advice and British Culture enabling me to provide excellent customer service
- Successfully completed NU Pensions Policyholder Customer Services Training
Education
Master of Arts - International Relations
Monash University
Melbourne, Australia 07.2009 - 03.2011
Bachelor of Arts - Economics, Sociology, Industrial Relations.
St. Joseph's College of Arts And Science
Bangalore, India 07.2001 - 04.2004
Skills
Interpersonal/Communicationundefined
Certification
Google Data Analytics - (In progress)
Timeline
Freelance Contractor
JJM scheme
07.2021 - 08.2022
Senior Associate, Executive Director Office
J-PAL South Asia at IFMR
08.2019 - 03.2022
Executive Assistant to the Executive Director
JPAL South Asia at IFMR
03.2017 - 08.2019
Assistant Programmer, SSA
District Education Office
03.2013 - 01.2017
Sales Executive
AGC
04.2010 - 11.2010
Master of Arts - International Relations
Monash University
07.2009 - 03.2011
Diploma in Computer Application - Allied Education Academy of (IT), Dimapur, Nagaland
06-2009
Customer Services Representative
K2 Network
04.2008 - 11.2008
Customer Service Representative
First Source
09.2007 - 12.2007
Customer Services Representative
Aviva Insurance
02.2006 - 08.2006
Bachelor of Arts - Economics, Sociology, Industrial Relations.
St. Joseph's College of Arts And Science
07.2001 - 04.2004
Google Data Analytics - (In progress)
2023-01
Data, Databases and Mining - Alison
20220
Program Diploma in Strategic Management- International Business Management Institute, Berlin, Germany
2021-05
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