Esther Nadar
Customer Services And Technical Support
Mumbai,MH
Summary
Customer Service Professional experienced in enhancing customer satisfaction and loyalty through effective communication and efficient store operations. Delivered exceptional shopping experiences by utilizing strong cash handling and conflict resolution skills. Focused on promoting customer loyalty and satisfaction with consultative techniques and attention to individual needs.
Overview
4
4
years of professional experience
Work History
Customer Service Retail Sales Consultant
Travelex Currency Exchange
12.2025 - 04.2026
- Listened to customer needs and desires to identify and recommend optimal products.
- Identified and recommended optimal products by actively listening to customer needs and desires.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Provided energetic responses to customers in-store and by telephone, enhancing overall customer satisfaction.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Increased revenue by recommending complementary purchases tailored to customer preferences.
- Prioritized helping customers over completing other routine tasks in store.
Frontline Cashier (Sharjah Airport )
Salim Exchange
06.2023 - 11.2025
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Boosted customer satisfaction by delivering efficient, accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Streamlined checkout process, reducing waiting times and improving customer experience.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Maintained accurate records of transactions to ensure proper accountability at shift end reports.
- Collaborated with team members to enhance store efficiency and improve service delivery.
- Supported inventory management by restocking shelves regularly and conducting audits for accurate recordkeeping.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
- Resolved conflicts professionally, employing conflict management techniques that helped maintain a harmonious working environment.
Customer Service and Technical Supoort
Concentrix
11.2021 - 04.2023
- Excellent communication skills, both verbal and written.
- Mentored and supported junior support agents ,delievering structured training and diagnostic protocls, customer handling, and escalation procedure, resulting in measurable uplifts in team performance and adherence.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Mentored and supported junior support agents ,delivering structured training and diagnostic protocols, customer handling, and escalation procedure, resulting in measurable uplifts in team performance and adherence.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, collaborating with team members to maintain a productive workflow.
- Adapted to fast-paced environments, ensuring timely resolution of customer inquiries and support issues.
Education
Bachelor of Arts - English Literature
St. Gonsalo Garcia College
Vasai 04.2001 -
Skills
Customer service
Customer assistance
Complaint handling
Store operations
Teamwork
Collaboration
Communication skills
Collaboration
Decision-making
Problem-solving
Multitasking Abilities
Team leadership
Dependable service
Positive attitude
Timeline
Customer Service Retail Sales Consultant
Travelex Currency Exchange
12.2025 - 04.2026
Frontline Cashier (Sharjah Airport )
Salim Exchange
06.2023 - 11.2025
Customer Service and Technical Supoort
Concentrix
11.2021 - 04.2023
Bachelor of Arts - English Literature
St. Gonsalo Garcia College
04.2001 -