Esther Priscilla

User acceptance test.

• Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
• Tested functionality, performance, and compliance of each product against design specifications to maintain strong development standards and high organizational satisfaction.
• Conducted testing of software and systems to ensure quality and reliability.
• Identified, tracked, and reported software defects in a timely manner.
• Conducted system analysis and testing to identify and resolve technical issues and inefficiencies.

Trainer

• Provided support and trained colleagues to maintain a collaborative work environment. Conducted workshops and training sessions for non-technical staff on data analytics and data-driven decision-making.
• Conducted workshops and training sessions for non-technical staff on data analytics and data-driven decision-making.

Data management.

• Updated and maintained customer databases with current information.
• Collaborated closely with team members to validate customer data, and meet deadlines.

Data Analyst.

• Maintained or updated business intelligence tools, databases or dashboards.
• Worked with internal teams to understand business needs and changing strategies.
• Worked closely with management to prioritize business and information needs.
• Created data visualizations and reports for management, showcasing findings and recommendations.

• Collaborated with marketing manager to plan out campaign strategies, time tables and guidelines.
• Assisted in creating presentations for clients outlining proposed solutions.
• Coordinated to distribute marketing materials, including brochures, flyers, and newsletters.

• Drafted offer letters for new hires in line with company policy and procedure.
• Interpreted and explained human resources policies, procedures or regulations.
• Advised management on organizing, preparing or implementing recruiting or retention programs.
• Managed payroll processing activities including time tracking, benefits administration and compensation calculations.
• Prepared monthly reports on staffing metrics such as headcounts, turnover rates.
• Coordinated employee recognition programs that foster positive morale within the organization.

• Maintained front desk to provide positive first impression.
• Received and distributed mail, letters and packages.
• Participated in credit and collections activities.
• Gathered and sorted data for reports and files.
• Answered incoming calls and directed them to appropriate personnel or departments.