Esther Solooki
Indianapolis,IN
Summary
Client services and account management leader with 10+ years of experience managing enterprise clients, leading high-performing teams and driving account growth. Skilled in strategic planning, stakeholder management, cross-functional leadership and executive client relationships. Experienced partnering with healthcare agencies and pharmaceutical clients including AbbVie and Publicis Health Media.
Overview
12
12
years of professional experience
Work History
Manager, Account Management
DoubleVerify
Chicago, IL
02.2024 - 12.2025
- Led a team of Account Managers responsible for client service delivery, strategic planning, revenue retention and relationship management across a $23M portfolio.
- Ensured 100% account retention by tracking YoY revenue, identifying risks and creating action plans to maintain delivery accuracy.
- Led cross-functional initiatives to improve workflows, team efficiency and processes.
- Identified and executed on upsell opportunities when applicable.
- Built and nurtured relationships with agency decision makers to strengthen partnership value.
- Served as strategic account lead for top Midwest accounts representing ~$10M in annual revenue including supporting the AbbVie business through Publicis Health Media, partnering with agency stakeholders to ensure campaign health, client satisfaction, revenue growth and execution excellence.
Senior Account Manager
DoubleVerify
Chicago, IL
06.2022 - 01.2024
- Managed top accounts totaling ~$7M annually, spanning CPG, pharmaceutical and automotive verticals, delivering exceptional service and driving long-term retention.
- Identified upsell opportunities for clients yielding in ~$400K incremental revenue.
- Guided new clients through onboarding, driving KPI alignment and building clear communication frameworks to support adoption and performance.
- Conducted monthly revenue audits to maintain pacing accuracy and uncover incremental growth opportunities.
- Mentored peers, aiding them in role success and growth.
- Established billing processes for clients to ensure easy spend tracking.
Account Manager, Marketing
Jewish United Fund
Chicago, IL
02.2020 - 05.2022
- Managed approximately 100 concurrent marketing, creative and digital projects while serving as primary client contact for 20+ internal stakeholders.
- Assisted with implementation of a new project management system, increasing efficiency.
- Partnered with external agencies on digital campaign strategy, creative execution and performance measurement.
- Ensured branding of experiential trip to Israel remains in-tact in five new markets.
- Developed and executed project strategy, ensuring timely delivery.
- Communicated strategy to key stakeholders across departments for approval.
Director of Annual Giving
Chicago Jewish Day School
Chicago, IL
01.2017 - 02.2020
- Managed campaign of $1.45 million+ annually.
- Planned, promoted, executed campaign/school-related events yielding roughly $200,000.
- Strategized solicitations of ~250 major donors, parents, and alumni parents.
- Cultivated and stewarded donors and lay leaders.
- Recruited and managed summer intern.
Development Associate
Chicago Jewish Day School
Chicago, IL
08.2015 - 12.2016
- Assisted in managing a $1.3 million campaign.
- Implemented two new engagement events.
- Aided in grant applications, analyzed donor/giving reports, established alumni relations program.
Asst. to Director of Development
Chicago Jewish Day School
Chicago, IL
08.2013 - 07.2015
- Processed donations, maintained donor database, ran reports.
- Assisted with events, fulfilled office clerical duties, managed donor prospects.
Education
Bachelor of Arts - Journalism
Indiana University
Bloomington05-2012
Skills
- Customer Satisfaction
- Client Retention
- Relationship Management
- Strategic Planning
- Cross Functional Collaboration
- Revenue Generation
- Software/CRM Proficiencies: Salesforce, Tableau, Jira, Monday, Pinnacle, Hive Project Management Platform, Microsoft Suite, Google Suite, Snowman Software, Little Green Light
Languages
English, Farsi, Hebrew
Timeline
Manager, Account Management
DoubleVerify
02.2024 - 12.2025
Senior Account Manager
DoubleVerify
06.2022 - 01.2024
Account Manager, Marketing
Jewish United Fund
02.2020 - 05.2022
Director of Annual Giving
Chicago Jewish Day School
01.2017 - 02.2020
Development Associate
Chicago Jewish Day School
08.2015 - 12.2016
Asst. to Director of Development
Chicago Jewish Day School
08.2013 - 07.2015
Bachelor of Arts - Journalism
Indiana University