Esther Colette Nancy Sylvia John

Developed detailed plans for implementation of new systems and processes.
Conducted research to identify opportunities for process improvement.
Prepared reports summarizing progress, risks, and issues associated with
projects.
Responsible for analyzing critical info providers, BW Process Chains.
Responsible for data Loads from SAP ECC to SAP BW HANA in Quality and Pre
Prod environment.
Worked to load data from 3rd Party Tools to SAP BW HANA by BODS.
Responsible for overall system testing and performed high level smoke test
in Sandbox, Development, Quality, Pre-Production and Production
environments.
Provided Shadow Support Post Go-live/upgrade activities.
Organized client meetings to provide project updates.
Assisted with client onboarding and project kick-off meetings.
Provided guidance and support to clients on best practices related to the
project scope.
Coordinated with stakeholders to ensure timely completion of tasks
throughout the project life cycle.

Responsible for supporting day-to-day activities like Data loads monitoring
i.e., Process chains related to Purchase Orders, Point-of-Sale (POS) etc.
Resolved issues reported by users in a timely manner while adhering to SLAs.
Oversaw each project's technical requirements and completed every
milestone on time.
Documented program development and subsequent revisions with
comments for easy comprehension.
Participated in regular meetings with stakeholders to discuss project
progress.
Responded to escalated issues and implemented successful resolutions to
resolve conflicts and restore project trajectory.
Working experience with Different Source Systems like SAP ECC, SAP BODS,
Flat File.
Provided Support Post Go-live/Cut over Activities
Mentored newly hired employees, prepared for project tasks and trained on
unfamiliar systems.

Responsible for monitoring day-to-day activities like Data loads monitoring in SAP production environment.
Responsible for handling different Job Failures and escalating the same to the respective team members for timely resolution
Actively worked on the tickets by understanding the issues raised by the user and providing solutions to the Issue after doing effective analysis. Responsible for replicating and creating a new job for the new affiliate Performed trial loads with files in Dev and Quality environments
Closely worked with other teams to ensure the availability of data in upstream and downstreams
Validated and compared the quality and quantity of data along with testing teams
Responsible for moving the code changes across environments Responsible for auto scheduling the job via TWS(Tivoli Workload Scheduler) Provided shadow support post the changes moved to production Analyzed customer requirements to create technical design documents. Collaborated with team members to develop new features for existing applications.