Estyakali Shaikh
Mumbai
Summary
A highly skilled Sales & Service professional with diverse Banking, Insurance, Governance, Customer Service & Back-end Operations experience. 17 years in the UAE with top financial companies. Proven Sales force management and leadership skills, inspiring, motivating and developing teams to achieve corporate objectives. Experience in turning around market trends. Dedicated to maintaining high quality performance standards. Received multiple awards for outstanding achievements.
Overview
20
20
years of professional experience
Work History
Senior Territory Manager
Pramerica Life Insurance Ltd
Mumbai
10.2023 - Current
- Corporate Partners – (Policy Bazaar.com, Andromeda ProSales, Life Mart, Wealth Kart, Insurance Dekho, Capyirgo Insurance, God Speed Insurance, Global Service Insurance, Blue Bells Insurance, Choice Insurance, CRC Insurance, Aurillium Insurance, Shift Risk Insurance, Have More Insurance, Fund Tree Insurance and Icare Insurance)
- Managing Team of Life Insurance Sales Manager Mumbai Territory (Broker Channel Partnership)
- Sales through Point of Sale (POS) in entire Mumbai region
- Delivering monthly KPI set by Management
- Performance Management daily to ensure maximum productivity
- Enhanced Sales volume through skilled support to both active and inactive Managers
- Cultivate strong professional relationship with Point of Dale (POS) and key clients to drive long-term business development
- Revenue generation through Life Insurance Sales
- Training Life Insurance Sales Managers & Point of Sale (POS) (Product, Market and Sales pitch)
- Recruitment and building Sales Team of Life Insurance Sales Managers
- Developed and implemented successful sales strategies for assigned territory.
Executive Business Development Manager
Sukoon Insurance Company, Life Insurance DSA
07.2022 - 08.2023
- Recruitment and building Sales Team of Life Insurance Advisors
- Delivering monthly KPI set by Management
- Performance Management daily to ensure maximum productivity
- Managing Sales Team of Life Insurance Advisors
- Revenue Generation through Life Insurance Sales
- Training Life Insurance Advisors on Product and Selling
- HNI client management and Lead Generation
- Retention on renewal Business
- End to End Project & New Initiative/Product Launch Management.
Unit Head - Specialty Personal Lines
Insurancemarket.ae
10.2021 - 01.2022
- Corporate Onboarding - UAE's Top Insurance Provider (MetLife, Orient Insurance, AIG and Sukoon Insurance) Recruitment and building Sales Team of Insurance Advisors
- Entire Project/Process setup
- Team/Sales Management
- Delivering monthly KPI set by Management
- Performance Management daily to ensure maximum productivity
- Revenue Generation through Sales
- Commission Negotiation with Insurance Providers
- Project Go Live.
Business Development Manager - Assistant Vice President
Mashreq Bank
Dubai
09.2016 - 09.2021
- Corporate Onboarding - UAE's Top Insurance Provider Onboarding (Zurich, MetLife, Sukoon Insurance, AXA and SALAMA Takaful) Managing overall Team of (48) VRMs, Life Insurance Advisors, Retention Officers, General Insurance Advisors and Sales Officers
- Sales - Wealth Managers (Premium Banking)-Mashreq Gold Virtual Relationship Manager's Team driving Frontend Revenue (Forex, Insurance &Investments Sales, Liability growth & Customer Service) generating revenue of 12Mn YOY
- Sales - Life Insurance Direct Sales generating revenue of 1.5Mn YOY
- Sales - General Insurance Outbound & Inbound Sales Team generating 2.4Mn revenue through renewal and new Business (Motor, Medical, Home, Travel, Business Secure) YOY
- Life Insurance Retention and Sales across UAE saving 4Mn YOY
- Sales - Life Insurance Tele Sales Team generating 1.2Mn revenue
- Sales - Credit Cards, Personal Loan & CASA (salary transfer account)
- Business Development in coordination with Product & Marketing Teams to ensure optimal profit for the organization by acquiring new clients and tapping existing clients (Upsell, Cross-Sell)
- Performance Management daily to ensure maximum productivity
- Compliance, AML, Governance & backend Operations Management within entire Sales Teams
- Lead analysis to provide constructive feedback on quality of Leads received via various channels through firsthand observations to improve Sales and generate quality Leads
- SLA management (External and Internal units/Partners)
- End to End Process improvement Management (External and Internal units/Partners)
- End to End Project & New Initiative/ Product Launch Management.
Manager Governance and Quality
Mashreq Bank
Dubai
09.2015 - 08.2016
- To develop and maintain optimum level of service quality with external and internal customer by ensuring complaints resolution in reasonable TAT as per SLAs
- Heading Customer Care Units Quality, MIS and Governance end to end
- Managing Team of 6 specialized Service Associates responsible for handling different segments and product-based complaints
- Heading social media, Print Media, Executive Escalations and Central Bank Complaints resolution
- Ensure resolution/ effective escalation of all customer complaints assigned within agreed TAT
- Identifying and analyzing external survey results to provide end to end resolution to the customer and improve customer experience
- Drive the process and quality improvement within the bank by highlighting recurring issues and investigating root causes by providing constructive feedback on service quality aspects through firsthand observations
- Responsible for managing Audit requirements ensuring units Risk assessment and Governance in place.
Senior Service Associate
Mashreq Bank
Dubai
07.2008 - 08.2015
- Solely handling sensitive and critical Complaints received through U.A.E Central Bank, Senior Management, Media, and Social Media platform including resolution response on Social Media platform
- Ensure TAT target is met along with Quality for self and team
- Acting Assistant Manager - handling team in absence of Service Manager
- Responsible for managing Customer complaints received through (www, Internet, Call Centre, Letters, Branch and Walk-In customers).
Senior Sales Officer
Mashreq Bank
Dubai
05.2006 - 06.2008
- Multitasking of selling Easy Payment Plan and Easy Cash program along with Balance Transfer Program on Credit Cards
- Playing captain performing day to day customer service operation
- Call monitoring, Quality check, Training new joiners, Database Management
- Daily and monthly maintenance of MIS
- Conversion and distribution of leads.
Customer Relation Associate
Zenta India PVT LTD
Mumbai
06.2005 - 12.2005
- Tele Sales - CHASE BANKONE BANK (USA)
- Selling features and benefits on credit cards
- Call Monitoring& maintaining daily call report
- Cross selling.
Supervisor
Godrej Appliances LTD
Mumbai
10.2004 - 05.2005
- Responsible for validation, Stock take& preparing Excise invoices for manufactured & purchased goods for Refrigerators assembly
- Responsible for validation, Stock take & preparing Excise invoices for Export of goods (Refrigerators, Compressors & Machines)
- Maintaining monthly and annual reports
- Guiding Excise officials for external& internal Audit.
Education
Bachelor's Degree Commerce -
VS Prasanna Bharati University
Diploma Software Management -
Aptech
Diploma Computer Application -
Vikas Computer Education
Skills
- Developing Sales Infra Structure
- Market Strategy
- Problem Solving
- Leadership
- Channel Strategy
- Third Party Management
- Commercial Planning & Deployment
- Multi-cultural Field Force Management
- Negotiation
- Category Management
- Crisis Management
- Organization Development
- Digital Field Force Tools
- Strategic Planning
Accomplishments
- Retail Banking award - Excellence in Team Management - 2017
- Best Assistant Vice President - Sales 2017.
- Part of prestigious media Gulf News Award for Best Customer Service Bank in the region - 01st Position.
- Best Team Leader Q1 & Q2 - 2014/2015
- Best Performer Service Associate - Highest Complaint closures, Quality & TAT.
- Best Performance award for the year 2007 (Balance Building Credit Cards).
- Best Performance award for the first quarter (Balance Building Credit Cards).
Additional Information
17+ Years of experience as an Assistant Vice President - Retail Banking and Bancassurance Sales managing various teams and channels. Managed complete outsourcing project, website development, New team setup in India from UAE, Governance and Compliance Management. Currently working as a Senior Territory Manager in Insurance managing Mumbai Territory.
Permit
Yes
Languages
- English, Fluent
- Hindi, Native
- Marathi, Fluent
- Urdu, Fluent
Projects
Direct Marketing Products - MetLife & Oman Insurance Company, Setup and launch Outbound Tele calling Teams selling Insurance Products., Process sign off with stakeholders (External and Internal Partners)., Recruitment and Training., Project Go Live. Call Reduction Project, Inbound Call Centre Call Reduction., Root Cause Analysis - Complaints Reduction., First Contact Resolution., Process Improvement - Complaints Management. Website, Development of Complaints escalation page on Mashreq website (Design, Escalation Matrix and system testing). Outsourcing Project from UAE to India, Entire outsourcing project of Teams end to end., Recruitment and Training in India., Process Setup., Project Go Live. Agile and Lean Process within multiple Teams, Implementation and Management of process.
Timeline
Senior Territory Manager
Pramerica Life Insurance Ltd
10.2023 - Current
Executive Business Development Manager
Sukoon Insurance Company, Life Insurance DSA
07.2022 - 08.2023
Unit Head - Specialty Personal Lines
Insurancemarket.ae
10.2021 - 01.2022
Business Development Manager - Assistant Vice President
Mashreq Bank
09.2016 - 09.2021
Manager Governance and Quality
Mashreq Bank
09.2015 - 08.2016
Senior Service Associate
Mashreq Bank
07.2008 - 08.2015
Senior Sales Officer
Mashreq Bank
05.2006 - 06.2008
Customer Relation Associate
Zenta India PVT LTD
06.2005 - 12.2005
Supervisor
Godrej Appliances LTD
10.2004 - 05.2005
Bachelor's Degree Commerce -
VS Prasanna Bharati University
Diploma Software Management -
Aptech
Diploma Computer Application -
Vikas Computer Education
Similar Profiles
MAHARAJA MMAHARAJA M
Senior HR Executive at Pramerica Life InsuranceSenior HR Executive at Pramerica Life Insurance
Anees SarwaAnees Sarwa
Sales Manager at Pramerica life insuranceSales Manager at Pramerica life insurance
Pravin KotambePravin Kotambe
Branch Operations Executive at Pramerica Life Insurance Ltd.Branch Operations Executive at Pramerica Life Insurance Ltd.