N.ESWARA RAO
Manager, PMP®
Chennai
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager in Software Support Services Stream & DiAL (Digitalization with AI & ML) Automation Program
NOKIA India-Chennai
- E2E RAN SW support to US-Canada Customers and below are the Key responsibilities SW New Build Requirements, getting inputs from customer solutions teams, R&D Teams, Previous SW Version bugs
- Coordination with Development team for Build readiness SW Build test in Nokia Lab, checking KPI post SW upgrade
- SW Build test in Customer Lab, Checking KPI post SW Upgrade SW Build test in Customer trail Markets, checking KPI post upgrade
- SW deployment in Whole Customer Network SW maintenance for Life cycle Handling 3-4 SW releases per year for customers (T-Mobile, AT&T & Verizon) Develop and implement comprehensive SW release project plans, timelines to achieve project deliverables within scope and schedule, Preparing & tracking SW release plan for each customer including SW Build milestones (Design /Development / Deployment / Maintenance) Collaborate with stakeholders, including executives, R&D Teams, customers, and cross-functional teams, to define project requirements, prioritize tasks, and address challenges throughout the project lifecycle
- Planning & tracking resources plan for each project & ensure all projects are having sufficient resource to meet the milestones
- Manage project risks and issues by identifying potential roadblocks, implementing mitigation strategies, and escalating issues as necessary to ensure timely resolution
- Conduct regular project status meetings, prepare progress reports, and communicate updates to stakeholders to maintain transparency and alignment
- Drive continuous improvement initiatives by analyzing project performance metrics, identifying areas for optimization, and implementing process enhancements to streamline workflows and increase efficiency
- During SW maintenance phase - Fault finding, Analyzing, and sharing root cause with customers and ensure Fix will be released to them
- 24X7 critical support for system outage handling issues
- Main Customer interface up to senior Management levels Handling 20 Resources Competency & Career development, Schedule, and Compensation management Reviewing customer operational KPIs
- Monitoring team performance on weekly basis and helping them to achieve their agreed goals Automation of regular Testing tasks in SW Testing, log collections, Log Analysis, with help of DiAL Development Community Driving Automation initiatives by collecting Ideas from Various Teams and moving them for possible implementing automated solutions to improve productivity.
Asst.Manager in Network Operations
IDEA Cellular Limited
12.2003
- Commissioning and integration of all types of NOKIA BSCs, BTSs, CombiTCSM3i and standalone TCSM3i into Network
- I have commissioned 14 S12 BSCs , 7 S13 BSCs, 5Combi TCSM3is ,6 Standalone TCSM3i’s & more than 100 BTSs(Ultra & Flexi) in IDEA Upgradation of BSC SW, Change Deliveries and Change Notes in BSC and BTS and measurements and features testing after SW upgrades
- Successfully completed the S13 SW upgrade for 55 BSCs & implemented S13 CD5.0, 6.0, 7.0, 7.1 in the network
- Remote / local support for the BSS team in handling / resolving BSS core elements issues / problems Testing & Implementation of new BSS Features / Technologies into network
- Planning prerequisites for new features / technologies implementation in network, coordinate for getting requirements Implemented GB over IP feature first time in the network
- Special Features implementations like HR, EFR, AMR, GPRS and EDGE
- Plan, coordinate with team, schedule and manage facilities for internal trainings MW Radios (NOKIA Flexi hopper, DMR, DMC) installation, commissioning, SW upgradations and configurations.
BSS / RAN Engineer (Free Lancer)
NSN
01.2010 - 03.2012
- Flexi BSC Commissioning & Integration BTS Integration & Site Rehoming from Siemens BSC CD implementations, WAUs & PR files Implementation Giving Field Support by collecting all the message monitoring logs and will send to CARE team for resolution
- Giving on Job training to Customer & internal NSN employees
- Done the testing for Multi Radio BTS commissioning & integration to Flexi BSC
- Done the RG20 trail for testbed BSC & complemented some of the RG20 Test cases.
Technical assistant – System integration
Bartronics India Limited
02.2003 - 12.2003
Trainee
United telecom limited
05.2002 - 11.2002
Education
B.Tech-Graduation - Electronics & Communications
Percentage: 56.14%
Special Diploma - Electronics with Specialization in Communication Engineering
Percentage: 76.14%
S.S.C (10th Standard) -
Percentage: 71.5%
Project Management Professional (PMP) - undefined
Skills
Good Understanding of wireless technologies, RAN Protocols, Message flows of GSM,LTE & 5G NR RAN
Critical Technical Issue resolutions
End-Customer Relationship Building & Handling
End-to-End Project Driving from Project starting to Project Closing
Project Management
Team Leadership
Operations Management
Strategic Planning
Performance Management
Staff Development
Customer Relationship Management (CRM)
Budget Control
Business Planning
Schedule Preparation
Personal Information
- Location Preference: Hyderabad / US
- Passport Number: Z5141528
- Passport Expiry Date: 04/2029
- Date of Birth: 10/06/1984
- Gender: Male
- Marital Status: Married
Technicalcapabilities
- Achieved Nokia 5G HoT R&D level certification & 5G18x/5G19 RAN troubleshooting theoretical certification achieved.
- Deployed 5G FOA sites for T-Mobile in Dallas, Cleveland and Atlanta markets.
- Commissioning & Integration of 5G Sites (Classical & Cloud)
- Call testing (NSA) with Prisma UE terminal
- Very good understanding on 5G NR (NSA / SA) Concepts
- 5G NR Essentials
- 5GNB Architecture and HW components
- 5G Cloud RAN
- 5G Configuration and Performance Management
- 5G Transport Fundamentals
- 5G-LTE Interworking
- 5G Cell Access Aspects
- 5G Bearer Management
- Carrying out in-depth analysis for each & every customer live issues & quarries and providing solutions in the form of parameter modifications and SW changes.
- Good knowledge on LTE / 5G Air-interface log analysis and drive test logs.
- Works with SW and R&D teams to get the On-top module & will provide to customer.
- Working in customer location to implement SW / HW changes
- Handling of BSC outage/Non outage Emergencies & providing RCAs for every outage Emergency.
- Implementing the new features in the customer live network and checking the feature performance. If any degradation in the KPIs, same thing will be analyzed and if required will seek support from Product line for correction.
- And encourage team members to think innovatively and building up team spirit to achieve team targets/Goals.
- Some of the features implemented in customer live network
- Adaptive Multiple Rate codecs for both Full rate & half rate calls
- Enhanced Full rate
- Packet Abis & A over IP
Languages
English, Hindi and Telugu
References
Jasbir Yadav, Sub Stream Manager OMS OSS, Nokia, Jasbir.yadav@nokia.com
Accomplishments
1. Successful transition of Case support Business from different countries to Remote Global Delivery center across the world. This will minimize the Cost to customer for transferring their support business to Low-cost countries. This will help the customer to expand their business further with this additional cost saving.
2. Participated in first Field integration of 5G sites for T-Mobile in Dallas, Cleveland & Atlanta Markets to perform live first 5G Field Demo.
3. Worked Nokia Verizon US team locally in US Site location to share the new product knowledge, develop the team skills to handle the customer issues locally and later successfully transited the support to Global Center with Chennai.
4. Received 4 Nokia excellence awards for critical problem solving approaches.
Certification
• Project Management Professional (PMP)®
Work Preference
Work Type
Full TimeContract WorkPart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureFlexible work hoursCareer advancementWebsites
Timeline
• Project Management Professional (PMP)®
08-2024
BSS / RAN Engineer (Free Lancer) - NSN
01.2010 - 03.2012
Asst.Manager in Network Operations - IDEA Cellular Limited
12.2003
Technical assistant – System integration - Bartronics India Limited
02.2003 - 12.2003
Trainee - United telecom limited
05.2002 - 11.2002
Manager in Software Support Services Stream & DiAL (Digitalization with AI & ML) Automation Program - NOKIA India-Chennai
Jawaharlal Nehru Technological University - Hyderabad - B.Tech-Graduation, Electronics & Communications
Govt.Institute.Of.Electronics, Sec’bad-26 - Special Diploma, Electronics with Specialization in Communication Engineering
ZPHS - S.S.C (10th Standard),
- Project Management Professional (PMP),