Results-driven Senior Process Manager known for exceptional productivity and efficiency in task completion, with over 14 years of experience in software development and web technologies, specializing in enterprise account support.. Demonstrates ability to drive value realization, resulting in new business, renewals, and upsell opportunities. Expertise in presenting complex technical solutions clearly, fostering strong relationships with senior executives and project teams. Achievements include expanding customer base and generating new sales revenue while maintaining excellent customer service and conflict resolution skills. Specialize in process optimization, strategic planning, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and project delivery within strict timelines.
Spearheaded end-to-end marketing automation processes in HubSpot, optimizing lead nurturing and campaign tracking.
Managed and automated sales workflows in Microsoft Dynamics 365 to boost productivity and CRM data integrity.
Integrated HubSpot with third-party platforms for streamlined lead acquisition and tracking efficiency.
Conducted data mining and analysis via ZoomInfo, GlobalData, and Apollo.io for strategic insights to C-level stakeholders.
Designed profit and loss dashboards for Sales and Marketing teams to support data-driven decision-making.
Led comprehensive website revamp for two companies, including architecture planning and UI/UX collaboration.
Maintained site performance through implementation of Google Analytics, HubSpot, Dynamics 365, and social media tracking pixels.
Coordinated cross-functional team of four to execute integrated marketing campaigns and manage site content.
Technical & CRM Tools
Zoho Suite, Salesforce, HubSpot, Pipedrive, Intercom, Microsoft Office, Calendly, Knowlarity
Marketing & Sales Enablement
Marketing Automation, Lead Prospecting, Lead Nurturing, Campaign Management, Account Servicing, Revenue Generation
Process & Project Management
Project Management, Workflow Management, Workflow Analysis, Process Automation, Process Improvement, Procedure Documentation, Planning
Leadership & Strategy
Strategic Planning, Risk Management, Team Leadership, Staff Training, Training & Development, Stakeholder Management, Stakeholder Engagement
Customer Success & Relationship
Customer Relations, Client Relationship Management, Retention Strategies, Account Development, Solution Analysis
Analytical & Data Skills
Data Analysis, Dashboard Design, KPI Monitoring, Business Intelligence, Value Proposition Optimization