Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
References
Timeline
Generic
Eswar Badriprasad

Eswar Badriprasad

Bangalore

Summary

Results-driven Senior Process Manager known for exceptional productivity and efficiency in task completion, with over 14 years of experience in software development and web technologies, specializing in enterprise account support.. Demonstrates ability to drive value realization, resulting in new business, renewals, and upsell opportunities. Expertise in presenting complex technical solutions clearly, fostering strong relationships with senior executives and project teams. Achievements include expanding customer base and generating new sales revenue while maintaining excellent customer service and conflict resolution skills. Specialize in process optimization, strategic planning, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and project delivery within strict timelines.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Process Manager

MaxisIT Pvt Ltd
Hyderabad (Remote)
11.2024 - Current

Spearheaded end-to-end marketing automation processes in HubSpot, optimizing lead nurturing and campaign tracking.

Managed and automated sales workflows in Microsoft Dynamics 365 to boost productivity and CRM data integrity.

Integrated HubSpot with third-party platforms for streamlined lead acquisition and tracking efficiency.

Conducted data mining and analysis via ZoomInfo, GlobalData, and Apollo.io for strategic insights to C-level stakeholders.

Designed profit and loss dashboards for Sales and Marketing teams to support data-driven decision-making.

Led comprehensive website revamp for two companies, including architecture planning and UI/UX collaboration.

Maintained site performance through implementation of Google Analytics, HubSpot, Dynamics 365, and social media tracking pixels.

Coordinated cross-functional team of four to execute integrated marketing campaigns and manage site content.

Senior Manager, Customer Success

Being Consultants FZC
Dubai
04.2022 - 09.2024
  • Developing and implementing sales strategies to achieve company goals and revenue targets.
  • Developing and implementing the organization's technical vision and strategy.
  • Leading and managing the sales team, providing guidance, training, and support to ensure their success.
  • Provides leadership and guidance to the technical teams within the organization.
  • Stay updated on emerging technologies (updates specifically with new SaaS software to check the integration capabilities) and industry trends, ensuring the company remains innovative and competitive.
  • Analyzing market trends, customer needs, and competitor activities to identify new business opportunities.
  • Responsible for designing and maintaining the organization's technical architecture and make decisions regarding technology platforms, infrastructure, and software development methodologies.
  • Building and maintaining strong relationships with key clients and partners.
  • Collaborating with other departments, such as marketing and product development, to align sales efforts with overall business objectives.
  • Manage technical risks, such as cybersecurity threats and data breaches.
  • Implement measures to protect the organization's technology assets and ensure compliance with relevant regulations.
  • Monitoring sales performance, analyzing data, and generating reports to track progress and make informed decisions.
  • Explore new technologies, conduct research, and evaluate their potential impact on the company's operations and growth.
  • Identifying areas for improvement and implementing sales process enhancements to drive efficiency and effectiveness.

Account Management Lead

Nuclay Solutions Pvt Ltd
Gurgaon
08.2020 - 04.2022
  • Mined and analyzed data from company databases to drive optimization and improvement of value proposition, product development, marketing techniques and business strategies.
  • Worked with stakeholders throughout organization to identify opportunities for leveraging company data to drive business solutions and customer value.
  • Assessed accuracy of new data sources and data gathering techniques.
  • Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
  • Building and maintaining strong relationships with key stakeholders, understanding their business needs, and aligning Salesforce solutions accordingly.
  • Collaborating with the sales team to identify opportunities for upselling and cross-selling additional products or services to existing customers.
  • Developing account plans and strategies to maximize customer success, adoption, and loyalty.
  • Conducting regular business reviews with customers to assess their satisfaction, address concerns, and identify areas for improvement.
  • Providing guidance and support to customers in leveraging Salesforce features and functionalities to achieve their business goals.
  • Acting as a point of escalation for any customer issues, ensuring prompt resolution and effective communication.
  • Keeping updated on the latest Salesforce products, features, and industry trends to provide proactive recommendations and insights to customers.

Senior Manager, Business Development

Hippo Innovation Pvt Ltd
Gurgaon
12.2019 - 06.2020
  • Identify and research potential business opportunities, partnerships, and collaborations in the Ecommerce industry.
  • Build and maintain strong relationships with key stakeholders, including Ecommerce platforms, online retailers, and technology providers.
  • Develop and execute strategic plans to expand our customer base, increase sales, and drive revenue growth.
  • Lead negotiations and contract discussions with potential partners, ensuring mutually beneficial terms and agreements.
  • Collaborate cross-functionally with internal teams such as marketing, product, and operations to drive successful partnership implementations.
  • Stay up-to-date with industry trends, market dynamics, and competitor activities to identify new business opportunities and stay ahead of the curve.
  • Prepare and deliver compelling presentations and proposals to potential partners, showcasing the value and benefits of partnering with our company.
  • Monitor and analyze key performance metrics to measure the success of business development initiatives and make data-driven recommendations for improvement.
  • Handle the Implementation of Zoho Software and sales related solution like Calendly, knowlarity.

Senior Technical Cloud Specialist

OrangeScape Technologies Private Limited(Kissflow Inc)
Chennai
12.2018 - 11.2019
  • Leading the planning and execution of cloud implementation projects, ensuring they are completed on time and within budget.
  • Collaborating with cross-functional teams to gather requirements, design solutions, and implement cloud technologies.
  • Developing project plans, timelines, and budgets for cloud implementation projects.
  • Overseeing the deployment of cloud solutions, ensuring they meet quality standards and user requirements.
  • Providing technical guidance and support to team members involved in the implementation process.
  • Monitoring project progress, identifying risks, and implementing mitigation strategies to ensure successful project delivery.
  • Communicating with stakeholders to provide updates on project status, address concerns, and ensure alignment with business goals.
  • Staying up-to-date on cloud technology trends and best practices to drive continuous improvement in cloud implementation processes.
  • Continuous Improvement: Monitoring industry trends, you will provide feedback and recommendations to the product development team for enhancing Kissflow's capabilities and addressing customer needs.
  • Interpreted clients' needs and introduced services to fit specific requirements.

Senior Customer Success Manager

ZOHO CORPORATION Pte Ltd
Chennai
03.2014 - 11.2018
  • Giving the clients demo on the product.
  • Making the required customisation on the product to suit the client needs.
  • Work with Product team on creating solutions for clients and also integrate their internal system with our solution.
  • Like Biometric integration, Payroll, quickbooks integration with Zoho.
  • Training the Partners/Resellers on the new features.
  • Working with Marketing Team on the promotions and content management.
  • Conducted periodic user training sessions to support customer understanding and product feature utilisation.
  • Collaborated with sales and product teams to address customer success objectives.

Senior Technical Consultant

Sutherland
Chennai
05.2013 - 02.2014
  • Resolving the issues regarding the Software/hardware/broadband/any issues with computer which also includes outlook configuration for enterprise customer.
  • Dealing with escalations from L1 (via call and email) and giving permanent solutions.
  • Troubleshot systems comprised of security alarms and Internet connectivity.

Fault Executive

Wizard Group
Kolkata
08.2011 - 05.2013
  • Raising tickets on issues pertaining to telephone lines and broadband, following it up with Service Management Centre and advising the customer accordingly.

Education

MBA - IT Systems

Sikkim Manipal University
Chennai, India
06.2016

Bachelor of Science - Computer Science And Programming

St. Xavier's College
West Bengal, India
03.2009

Skills

Technical & CRM Tools

Zoho Suite, Salesforce, HubSpot, Pipedrive, Intercom, Microsoft Office, Calendly, Knowlarity

Marketing & Sales Enablement

Marketing Automation, Lead Prospecting, Lead Nurturing, Campaign Management, Account Servicing, Revenue Generation

Process & Project Management

Project Management, Workflow Management, Workflow Analysis, Process Automation, Process Improvement, Procedure Documentation, Planning

Leadership & Strategy

Strategic Planning, Risk Management, Team Leadership, Staff Training, Training & Development, Stakeholder Management, Stakeholder Engagement

Customer Success & Relationship

Customer Relations, Client Relationship Management, Retention Strategies, Account Development, Solution Analysis

Analytical & Data Skills

Data Analysis, Dashboard Design, KPI Monitoring, Business Intelligence, Value Proposition Optimization

Certification

  • Salesforce Administration, 10/01/20
  • HubSpot Sales Hub, 12/01/21
  • Hubspot Developer, 14/11/2024
  • Pipedrive, 01/01/19
  • Zoho Consultant, 01/01/15
  • Intercom, 01/01/21
  • Microsoft Office, 01/01/22

Languages

  • English, Advanced
  • Hindi, Advanced
  • Bengali, Advanced
  • Tamil, Advanced

Languages

English
First Language
Hindi
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Bengali
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Senior Process Manager

MaxisIT Pvt Ltd
11.2024 - Current

Senior Manager, Customer Success

Being Consultants FZC
04.2022 - 09.2024

Account Management Lead

Nuclay Solutions Pvt Ltd
08.2020 - 04.2022

Senior Manager, Business Development

Hippo Innovation Pvt Ltd
12.2019 - 06.2020

Senior Technical Cloud Specialist

OrangeScape Technologies Private Limited(Kissflow Inc)
12.2018 - 11.2019

Senior Customer Success Manager

ZOHO CORPORATION Pte Ltd
03.2014 - 11.2018

Senior Technical Consultant

Sutherland
05.2013 - 02.2014

Fault Executive

Wizard Group
08.2011 - 05.2013

MBA - IT Systems

Sikkim Manipal University

Bachelor of Science - Computer Science And Programming

St. Xavier's College
Eswar Badriprasad