ESWARAIAH CHAKALI
Service Manager
Hyderabad
Summary
Experienced Service Manager with over 13+ years of experience in Analytical Instrumentation . Excellent reputation for resolving problems, improving customer satisfaction and meeting companies Targets
Overview
13
13
years of professional experience
2
2
years of post-secondary education
5
5
Certificates
Work History
Manager of Technical Service & Support
Tintometer India Pvt Ltd
Hyderabad
05.2020 - Current
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Improved operations through consistent hard work and dedication .
- Increased Service Revenue by 30%
- Developed and maintained courteous and effective working relationships.
- Handled Team to address Pan India customer inquiries and concerns
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Sound Knowledge on Analytical Instruments , Color and water Testing analysis Instruments
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Achieved service targets in best Manner and Doubled service revenue to Company
Deputy Manager Service
Maalab Scientific Equipment pvt Ltd
Hyderabad
11.2013 - 05.2020
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Expertise in different analytical Instruments Service UV-Vis ,Colorimeters,Water testing Equipments ,HPLC,GCMS ,FTIR
- Developed team communications and information for meetings
- Improved operations through consistent hard work and dedication.
- Prepared variety of different written communications, reports and documents.
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used coordination and planning skills to achieve results according to schedule.
- Worked with customers to understand needs and provide excellent service.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked for Turnkey projects in abroad
- Created and reviewed invoices to confirm accuracy
- Increased Sales by 20%
- Increased customer satisfaction by resolving issues.
- Developed service procedures, policies and standards.
Integration & Testing Engineer
Elico Ltd
Hyderabad
09.2009 - 11.2013
- Liaised with production support team to coordinate production issues and opportunities for improvement.
- Testing and troubleshooting of electronics modules.
- Optical alignment and calibrations during proto type instruments Integration and assembly.
- Responsible for Functional and performance testing.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Recommended system modifications to improve efficiency, reliability and performance.
- Participated in system development life cycle from requirements analysis through system implementation.
- Installation and Demonstration for new released instruments.
- On-site/Remote support for Critical issues .
Education
Master of Science - Electronics &Instrumentation
Sri Krishnadevaraya University College (Campus)
Anantapuramu,Andhrapradesh 04.2007 - 04.2009
Skills
Field technical services
Certification
2014 Factory certified training on different Educational trainers & Automobile Engines at Edibon Technologies, At Leganes, Madrid, Spain
Timeline
Manager of Technical Service & Support
Tintometer India Pvt Ltd
05.2020 - Current
Deputy Manager Service
Maalab Scientific Equipment pvt Ltd
11.2013 - 05.2020
Integration & Testing Engineer
Elico Ltd
09.2009 - 11.2013
Master of Science - Electronics &Instrumentation
Sri Krishnadevaraya University College (Campus)
04.2007 - 04.2009
References
References Available upon Request
References
References Available upon Request
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