Eswaramoorthy MS
Chennai
Summary
Results-driven Director of Delivery with a strong history of developing and executing project strategies. Experienced in overseeing cross-functional teams, managing resources, and mitigating risks for on-time delivery. Expertise in project management, strategic planning, and customer success, with a focus on continuous improvement and innovation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director, Delivery
Replicon
01.2026 - Current
- Developed and implemented strategies that enhanced project implementation success.
- Manage and allocate resources effectively to meet project requirements.
- Collaborated with cross-functional teams to define and align project scope, objectives, and deliverables.
- Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
- Monitor project progress and identify potential risks or issues, taking proactive measures to mitigate them.
- Provide guidance and support to project teams, ensuring adherence to project plans and timelines.
- Conducted regular project status meetings, communicating updates to stakeholders to ensure alignment and transparency.
- Evaluate project outcomes and identify areas for improvement, implementing necessary changes.
- Foster a culture of continuous improvement and innovation within the implementation team.
- Collaborate with sales and account management teams to ensure seamless transition from sales to implementation phase.
Senior Manager, Delivery
Replicon
01.2024 - 12.2025
- As an expert in implementation best practices and strategies, educate the team (Managers/Leads/ICs and Configuration Specialists) on how to leverage these practices.
- Established and participated in project steering committee meetings, proposing creative solutions to executive sponsors to proactively address critical success issues.
- Advocated for customers by promoting industry best practices and enhancing Replication SaaS functionality crucial to their success.
- Establish a series of measurable KPIs for the team and drive the team to exceed set goals.
- Effectively use project planning tools to create, manage, and track project results.
- Create and manage program schedules and resource allocation plans.
- Identified and built customer success stories and case studies to support sales cycles.
- As an expert in implementation best practices and strategies, educate the team (Managers/Leads/ICs and Configuration Specialists) on how to leverage these practices.
- Led initiatives on customer satisfaction within the organisation.
- Supervised team managers to ensure alignment with organisational goals.
Implementation & Project Manager
Replicon
10.2019 - 12.2023
- Managed operations of designated team, delegating work assignments and monitoring daily activities of Leads, ICs, and Configuration Specialists to ensure timely project completion.
- Facilitate communication through regularly occurring meetings, 1:1s or team huddles.
- Monitored the work of the assigned group (Leads/ICs/Configuration Specialists) daily and delegated work assignments to team members.
- Facilitate communication through regularly occurring meetings, 1:1s or team huddles.
- Provide input and recommendations to next level managers in the areas of performance management, promotional opportunities, employee performance issues and PIP.
- Handled escalations on strategic project (ACV >$ 200k), realigning project deliverables and updating status to executive team.
- Provided input and recommendations to senior managers regarding performance management, promotional opportunities, and employee performance issues.
- Act as the primary contact for new hires and make recommendations for supplemental training for all team members to the appropriate team.
Sr. Implementation Consultant
Replicon
06.2019 - 10.2019
- As a Sr. Implementation Consultant, I facilitated Replicon’s customers in achieving success with their chosen solution, defined by effective implementation, high user adoption, and high return on investment.
- Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan regarding the successful implementation of their chosen Replicon solution.
- Successful candidates created value for clients, demonstrated exceptional client servicing skills, and worked comfortably in a fast-paced environment with multiple/competing priorities.
- Engaged and individually managed a large volume portfolio of key customer accounts.
- Collaborated with stakeholders to analyse workflow processes and business challenges, resulting in comprehensive Business Requirements documents and project plans for successful implementation of Replicon solutions.
- Collaborated with internal teams to address customer needs.
- Identified and prioritised accounts based on outstanding issues, growth opportunity, strategic value, and renewal timeframe.
- Developed a strategy for each account that identified their critical success factors, measurable milestones, potential obstacles, and recommended plan of action.
- Successful candidates thrive on creating value for clients, have exceptional client servicing skills, and are comfortable working in a fast-paced environment with multiple/competing priorities.
Implementation Consultant
Replicon
08.2012 - 06.2019
- Prepare design for all projects and document all system integration requirements and develop all analytical functions such as data mapping, design an efficient disaster recovery plan and provide technical support to all the implementation processes.
- Documented test plans, implemented test cases to resolve defects in processes, monitored system change requests, and developed implementation guides and required tools.
- Prepare design for all projects and document all system integration requirements and develop all analytical functions such as data mapping, design an efficient disaster recovery plan and provide technical support to all implementation processes.
- Assist customers to analyse all workforce requirements and provide efficient solutions for same and participate in the working of the implementation team.
- Administer various installation projects and analyse all customer requirements and provide customisation of all software applications for same and assist in efficient workflow for client.
- Participate in all sales meetings and prepare and analyse all information and design proposals for clients.
- Coordinated with functional groups and identified enhancements and process changes based on client requirements.
Technical Support Engineer (Network Support)
e4e Business Solutions Ind Pvt Ltd
09.2007 - 07.2009
Application Engineer
Slash Support India Private Limited
06.2006 - 09.2007
Education
BE -
Satyabhama Engineering College
Chennai01-2000
Skills
- Project management
- Change management
- Requirements analysis
- Resource allocation
- Risk management
- Impact assessment
- Application integration
- Strategic planning
- Strategic thinking
- Cross-functional teamwork
- Consulting skills
- Customer success
- User testing
Certification
- Project Management Essentials Completed.
- CCNP Certified
Accomplishments
- Awarded 'Most Valuable Performer' for almost 5 quarters in a span of 2 years during my tenure with Deltek|Replicon.
- Top 30 finalist for the Employee of the year Award consecutively for 3 years.
- Received many Spot awards for my performance during my tenure with Replicon.
Languages
English
Tamil
Custom Section
+91 7401415159
Personal Information
- Visa Expiry: 2035-07-02
- Passport Number: Y7156814
Timeline
Director, Delivery
Replicon
01.2026 - Current
Senior Manager, Delivery
Replicon
01.2024 - 12.2025
Implementation & Project Manager
Replicon
10.2019 - 12.2023
Sr. Implementation Consultant
Replicon
06.2019 - 10.2019
Implementation Consultant
Replicon
08.2012 - 06.2019
Technical Support Engineer (Network Support)
e4e Business Solutions Ind Pvt Ltd
09.2007 - 07.2009
Application Engineer
Slash Support India Private Limited
06.2006 - 09.2007
BE -
Satyabhama Engineering College