ESWARAN M
COIMBATORE
Summary
Desktop Support Engineer With 3 Years of experience providing technical assistance to end-users. proven track record of resolving technical issues quickly and efficiently.
Overview
5
5
years of professional experience
Work History
End User Support Engineer
Ahana Systems And Solutions
06.2023 - Current
- Troubleshoot hardware and software issues on desktop computers
- Install and configure operating systems, applications, and software updates
- Maintain and repair computer hardware and peripherals
- Set up and configure new computers and peripherals
- Assist with network connectivity issues
- Provide technical support to end users
- Monitor and maintain system performance
- Create and maintain user accounts and profiles
- Assist with data backup and recovery
- Ensure compliance with security policies
- Provide training and guidance to end users
Customer Support Engineer
Sysnet Global technology Pvt Ltd
12.2019 - 10.2021
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals.
Education
Bsc Information Technology -
Bharathiar University
10.2018
Skills
- Effective Communication
- Active Listening
- Problem-Solving and Critical Thinking
- Patience and Empathy
- Adaptability and Flexibility
- Time Management and Prioritization
- Teamwork and Collaboration
- Customer Service Orientation
- Stress Management and Resilience
- Continuous Learning and Self-Improvement
Knowledgeinaws
- Creation and Managing VMs (EC2 Instances)
- Taking Backup and Restoring as and when required
- Knowledge on Load balancer (ELB)
- Updating AMI to Autoscaling Group as to maintain updated code in Auto Scaling group.
- Pushing Logs to S3 Bucket and Implementing Life Cycle Policy and Bucket Policy.
- Creating and Managing DNS records on Route53.
- Setting Up new Virtual Private Cloud (VPC) and managing Networking between VPCs as VPC Peering.
- Knowledge on cloud watch monitoring services
Personal Information
- Date of Birth: 04/11/1996
- Gender: Male
- Nationality: Indian
Timeline
End User Support Engineer
Ahana Systems And Solutions
06.2023 - Current
Customer Support Engineer
Sysnet Global technology Pvt Ltd
12.2019 - 10.2021
Bsc Information Technology -
Bharathiar University
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