Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ethan DeArmond

New Castle

Summary

Dedicated support representative with a background in technical support and troubleshooting. Known for delivering on-site assistance and optimizing order fulfillment through team collaboration. Ready to leverage expertise to enhance customer satisfaction and streamline processes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Support Representative

Collette Health
Fishers
11.2025 - Current
  • Resolved client issues by coordinating with internal departments effectively.
  • Provided technical support to customers via phone, email and chat.
  • Applied account feedback to identify service deficiencies and develop solutions.
  • Delivered on-site support for equipment installation and maintenance.

Online Grocery Pickup Associate

Meijer
Anderson
05.2022 - 11.2025
  • Prepared customer orders for online grocery pickup efficiently.
  • Communicated with customers regarding order status and substitutions.
  • Monitored quality of products during selection for customer orders.
  • Collaborated with team members to optimize order fulfillment processes.

Food Preparation Volunteer

Harvest Soup Kitchen
Muncie
01.2022 - 08.2023
  • Maintained cleanliness and organization of food preparation areas throughout shifts.
  • Collaborated with team members to ensure timely food production and service.
  • Prepared and cooked food items according to recipes, menus and supervisor's instructions.
  • Prepared and served meals to individuals in need at local soup kitchen.

Online Grocery Associate

Walmart
Muncie
10.2021 - 06.2022
  • Operated handheld devices to process orders and update inventory records.
  • Maintained cleanliness and organization of work area to ensure safety standards.
  • Assisted customers with online grocery orders, answering questions and providing helpful information.

Education

Bachelor of Science - Information Technology

Ball State University
Muncie, IN
05-2025

Skills

  • Customer service
  • Microsoft Office Suite
  • Technical support
  • Team collaboration
  • Effective communication
  • Mechanical Aptitude

Certification

  • CompTIA A+

Timeline

Support Representative

Collette Health
11.2025 - Current

Online Grocery Pickup Associate

Meijer
05.2022 - 11.2025

Food Preparation Volunteer

Harvest Soup Kitchen
01.2022 - 08.2023

Online Grocery Associate

Walmart
10.2021 - 06.2022

Bachelor of Science - Information Technology

Ball State University
Ethan DeArmond