Ethan Hicks
Indianapolis
Summary
Dynamic Regional Manager with extensive experience at O'Brien and Associates, excelling in employee training and conflict management. Proven track record in enhancing customer service and implementing loss prevention strategies. Adept at strategic planning and fostering vendor relations, driving operational excellence while maintaining high safety compliance standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Manager
O'Brien and Associates
Indianapolis
07.2024 - Current
- Provided mentorship and coaching to staff members throughout the region as needed.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Trained staff on product knowledge, customer service techniques, loss prevention strategies.
Director of Field Operations
Watchmen Security Services
Indianapolis
07.2023 - 01.2024
- Collaborated with cross-functional teams to create innovative solutions for challenging issues in the field.
- Oversaw training programs for field personnel, providing guidance on new procedures and processes.
- Resolved customer complaints quickly and efficiently while maintaining a high level of professionalism.
- Ensured that safety protocols were followed by all staff members while working in the field.
- Conducted regular meetings with regional managers to review progress, identify areas of improvement, and develop action plans.
Assistant Director of Field Operations
Watchmen Security Services
Indianapolis
06.2022 - 01.2023
- Managing day to day field operations, communication with clients as well as potential clients.
Communications Team Lead
Watchmen Security Services
Indianapolis
08.2021 - 01.2023
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Trained new staff in relevant processes and procedures.
- Provided support to junior staff during peak periods of workloads.
- Identified opportunities for process improvements, implementing changes when required.
Security Officer
Watchmen Security Services
Indianapolis
08.2021 - 09.2021
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Enforced access control measures in accordance with established procedures.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Checked for safety hazards and took corrective action when necessary.
Loss Prevention Officer
O'Brien and Associates
Indianapolis
04.2020 - 08.2021
- Loss prevention and recovery
Security Officer
Tfis
Indianapolis
04.2014 - 01.2018
Education
High school or equivalent -
Huntington High School
Huntington, OR01.2012
Skills
- Communication skills
- Management
- Security
- Hotel experience
- Problem-solving
- Research
- Leadership
- Profit and loss
- Computer skills
- CCTV
- Conflict management
- Writing skills
- Project management
- Loss prevention
- Surveillance
- Hand to hand
- AED (3 years)
- Microsoft Office
- Driving
- Quality control
- Analysis skills
- Operations management
- Customer service
- Safety compliance
- Vendor relations
- Strategic planning
- Supervising experience
- CPR (3 years)
- Employee training
- Performance management
Certification
- 5 hour gun safety course, Present
- CPR AED and First Aid Training, Present
- OSHA 10, Present
Willing To Relocate
Indianapolis, IN
Personal Information
Authorized To Work: US for any employer
Timeline
Regional Manager
O'Brien and Associates
07.2024 - Current
Director of Field Operations
Watchmen Security Services
07.2023 - 01.2024
Assistant Director of Field Operations
Watchmen Security Services
06.2022 - 01.2023
Communications Team Lead
Watchmen Security Services
08.2021 - 01.2023
Security Officer
Watchmen Security Services
08.2021 - 09.2021
Loss Prevention Officer
O'Brien and Associates
04.2020 - 08.2021
Security Officer
Tfis
04.2014 - 01.2018
High school or equivalent -
Huntington High School
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