Ethan Katterman
Lowell
Summary
Detail-oriented professional with a background in credit analysis and account management. Known for effective teamwork and active listening, contributing to streamlined processes and improved satisfaction all around.
Overview
5
5
years of professional experience
Work History
Credit Collections Specialist
Chase Credit Card Services
Elgin, IL
05.2024 - 05.2026
- Managed customer accounts to ensure timely payment and reduce delinquency rates.
- Conducted thorough account reviews to identify potential risks and implement corrective actions.
- Collaborated with cross-functional teams to streamline collections processes and enhance customer experience.
Dockworker
UPS
Palatine, IL
09.2021 - 05.2022
- Sorted and organized packages for shipment, optimizing space and workflow in loading areas.
- Conducted pre-shift equipment inspections to maintain safety compliance within the workplace.
- Assisted in training new dock workers on safety protocols and operational procedures.
Cashier - Manual Laborer
Woldhuis Farms Sunrise Greenhouse
Grant Park, IL
03.2021 - 08.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Resolved customer complaints swiftly, ensuring satisfaction and retention.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Assistant Pastoral -
Providence Baptist College
Elgin, IL05.2026
High School Diploma -
Faith Baptist Academy
Bourbonnais, IL05.2021
Skills
- Legal compliance
- Active listening
- Goals and performance
- Goal oriented
- Credit analysis
- Organization skills
- Teamwork
- Multitasking
Accomplishments
- Collaborated with team of 12 in the development of Account and Loss management
.
- Resolved product issue through consumer testing.
Timeline
Credit Collections Specialist
Chase Credit Card Services
05.2024 - 05.2026
Dockworker
UPS
09.2021 - 05.2022
Cashier - Manual Laborer
Woldhuis Farms Sunrise Greenhouse
03.2021 - 08.2021
Assistant Pastoral -
Providence Baptist College
High School Diploma -
Faith Baptist Academy
Eagle scout award
Earned with the Eagle Scout award of highest honor in Boy Scouts.