Ethan Myers
Indianapolis
Summary
Dynamic IT professional with a proven track record at The AME Group, excelling in network administration and remote support. Adept at managing Microsoft 365 environments and mentoring teams, I leverage my flexibility and problem-solving skills to enhance operational efficiency and security, ensuring seamless collaboration and user satisfaction.
Overview
2
2
years of professional experience
Work History
IT Service Technician
The AME Group
Indianapolis
10.2024 - Current
- Managed tickets from both queues and inbound calls, averaging 12 closures a day with an average 2 day time
- Created and managed user accounts to maintain data security and access control within the organization.
- Managed VPN clients and set up remote device connections to facilitate secure remote access for employees working off-site.
- Assisted with device install, replacement, and troubleshooting of various devices (MacOS, Windows 10/11) such as workstations, laptops, mobile devices, and printers.
- Maintained compliances, supporting various companies in the Healthcare, finance, legal, and defense contracting fields.
- Responded to account compromises, viruses, and phishing attempts to mitigate security risks and safeguard sensitive information.
M365 Technical Engineer
Tek Experts USA
Indianapolis, IN
03.2024 - 10.2024
- Collaborated with end users and system administrators to resolve tenant-wide issues impacting global companies by providing support and implementing solutions, ensuring operations and minimizing downtime.
- Oversaw and resolved issues within Microsoft Teams environments, including VOIP and app integrations, ensuring optimal functionality and user experience.
- Mentored junior team members, providing guidance on best practices and industry standards.
- Managed and resolved issues related to Sharepoint/OneDrive sites, ensuring data integrity, accessibility, and security for efficient collaboration and information sharing within the organization.
Education
Associate of Science - Cyber Security
Vincennes University
Vincennes, Indiana, IN08-2023
No Degree - Networking & Cyber Security
Area 31 Career Center
Indianapolis, IN07-2023
Skills
- Work with minimal supervision
- Flexible and adaptable
- Network administration
- Powershell scripting
- Active Directory Management
- Microsoft 365 Administration
- Remote support
- VPN configuration
Timeline
IT Service Technician
The AME Group
10.2024 - Current
M365 Technical Engineer
Tek Experts USA
03.2024 - 10.2024
Associate of Science - Cyber Security
Vincennes University
No Degree - Networking & Cyber Security
Area 31 Career Center