Ethan Somers
Columbus
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to handle multiple tasks simultaneously. Committed to fostering and maintaining professional relationships to drive business profitability and achieve outstanding results.
Overview
10
10
years of professional experience
Work History
Merchandiser Team Leader
Sam's Club
12.2022 - Current
- Lead high-performing team of 7 members to achieve excellence.
- Trained 10 team members in heavy equipment operation, boosting efficiency.
- Ensure 100% completion of company directives ahead of deadlines consistently.
- Conduct weekly audits to maintain top-tier operational compliance.
- Coordinate cross-departmental efforts to enhance member satisfaction.
- Assist in the sale of credit cards and promotion of membership upgrades.
Merchandiser
Sam's Club
05.2021 - 12.2022
- Revamped product layouts to align with company standards, boosting customer satisfaction
- Expertly operated a forklift, enhancing efficiency in product storage and retrieval
- Guaranteed accurate pricing, minimizing customer discrepancies and enhancing trust
- Maintained optimal product rotation and stock levels
Order Picker
Penske Logistics
01.2021 - 03.2021
- Expertly operated heavy machinery, ensuring safety and compliance across the facility
- Efficiently filled customer orders with 100% accuracy, boosting overall satisfaction
Machine Operator
Express Employment Professionals
09.2020 - 11.2020
- Monitored and maintained equipment
- Performed quality checks on finished products
Shift Leader
LOVES TRAVEL STOPS AND COUNTRY STORES
04.2017 - 08.2020
- Directed a team to deliver exceptional customer service, enhancing customer satisfaction and loyalty
- Safeguarded customer information, ensuring secure transactions and efficient rewards program enrollments
- Managed high-volume cash transactions with precision, maintaining financial integrity
- Entered operational data into management systems, optimizing workflow and data accuracy
- Boosted sales through strategic promotion of items, increasing sales of high-volume products
Cook
Pizza Hut
02.2017 - 08.2017
- Prepared products for customers
- Completed various tasks necessary for the stores operation
Packer
Adecco
06.2016 - 08.2016
- Quickly and accurately prepared orders for shipment
Delivery Driver
Pizza Hut
01.2015 - 08.2015
- Efficiently managed phone orders, enhancing customer satisfaction
- Provided exceptional service, boosting repeat customer visits and fostering loyalty
Education
Bachelor's degree - Business Administration
Southern New Hampshire University
11.2023
Associates Degree - Accounting
NORTHWEST COMMUNITY COLLEGE
12.2016
Skills
- Self-Motivated
- Cash Handling
- Shift Management
- Proficient in Microsoft Office
- Adaptable Problem Solver
- Promotional planning
- Data Analyzing
Timeline
Merchandiser Team Leader
Sam's Club
12.2022 - Current
Merchandiser
Sam's Club
05.2021 - 12.2022
Order Picker
Penske Logistics
01.2021 - 03.2021
Machine Operator
Express Employment Professionals
09.2020 - 11.2020
Shift Leader
LOVES TRAVEL STOPS AND COUNTRY STORES
04.2017 - 08.2020
Cook
Pizza Hut
02.2017 - 08.2017
Packer
Adecco
06.2016 - 08.2016
Delivery Driver
Pizza Hut
01.2015 - 08.2015
Associates Degree - Accounting
NORTHWEST COMMUNITY COLLEGE
Bachelor's degree - Business Administration
Southern New Hampshire University
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