Etheshamuddin Faraz Mohammad

- Responded to customer inquiries via phone, email, or chat in a timely and professional manner

- Troubleshot customer issues and provided solutions in a friendly and helpful manner

- Maintained accurate records of customer interactions and transactions in a customer service database

- Escalated customer complaints to the appropriate department when necessary

- Provided customers with product and service information, such as pricing and availability

- Processed customer orders and returns in a timely and efficient manner

- Kept up-to-date with company policies, procedures, and products to provide accurate information to customers

- Continuously improved customer service skills through training and development opportunities

- Collaborated with team members and other departments to resolve customer issues

- Met or exceeded customer service metrics and goals, such as response time and customer satisfaction.

- Demonstrated effective, clear, and professional written and oral communication

- Provided prompt and efficient service to Amazon Sellers and Merchants, including the appropriate escalation of Sellers’ issues

- Maintained a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues

- Demonstrated excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures

- Contributed to a positive team environment and proactively aided team members with difficult contacts as needed

- Maintained acceptable performance metrics such as quality, productivity, first contact resolution, and attendance

- Actively sought solutions through logical reasoning and data interpretation skills and identified trends to the appropriate channel, including improvement suggestions

- Liaised with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

- Handled accounts up to finalization

- Handled cash management; controlled petty cash; prepared and rendered accounts of individuals and departments

- Managed the invoice generation operation and credit control

- Checked monthly bank reconciliation statements of all bank accounts maintained; resolved any differences in a timely manner

- Developed and maintained positive relationships with clients and vendors, negotiating contracts and resolving any disputes or issues that arose.

- Streamlined the invoicing process, reducing errors and increasing efficiency by 20%.

- Managed a team of three accounting clerks, delegating tasks and providing guidance as needed.

- Implemented new accounting software and trained staff on how to use it effectively.