Eugenia Town
Bremen
Summary
Professional in healthcare industry with strong background in managing authorizations and ensuring compliance. Skilled in navigating complex systems, problem-solving, and maintaining accurate records. Known for effective collaboration, adaptability, and delivering results in fast-paced environments. Reliable team player with expertise in healthcare regulations, communication, and customer service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Radiation Oncology Authorization Specialist
AC3, Inc
South Bend, IN
06.2024 - Current
- Authorization specialist promoted to Team Lead within first year in organization.
- Analyzed client data to identify trends and improve authorization efficiency.
- Processed and verified authorization requests to ensure compliance with company policies.
- Trained new staff on authorization protocols and best practices.
- Managed complex cases, ensuring timely resolution of issues impacting approvals.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
- Prevented delays in care delivery by proactively identifying potential issues during the pre-authorization process and seeking clarification from providers when needed.
- Developed strong relationships with insurance representatives to expedite approvals and resolve issues promptly.
Triage Medical Assistant
Goshen Physicians
Goshen, IN
12.2021 - 03.2024
- Administered patient care and performed routine clinical tasks to support healthcare operations.
- Assisted in patient intake and medical history documentation to ensure accurate records.
- Educated patients on treatment plans and preventive care measures to enhance health literacy.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Coordinated patient intake and triage processes to ensure timely care delivery.
- Assisted healthcare professionals with routine examinations and procedures, enhancing patient flow.
Registered Medical Assistant/Scribe
Coastal Cardiology
Corpus Christi, TX
04.2011 - 04.2021
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted with patient intake, collecting vital information and medical histories accurately.
- Educated patients on treatment plans, enhancing understanding of health management strategies.
- Implemented electronic health record updates to enhance data accuracy and accessibility for providers.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted with patient assistance for costly cardiac medications. Ensuring strong communication with pharmaceutical companies and representatives.
Registered Medical Assistant
Midwest Cardiology
Mishawaka, IN
05.2009 - 05.2010
- Administered patient care, ensuring comfort and addressing concerns effectively.
- Monitored vital signs and documented changes, facilitating timely interventions by medical staff.
- Educated patients on treatment plans and medication usage, enhancing adherence to care protocols.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Obtained client medical history, medication information, symptoms, and allergies.
Back Office Lead Medical Assistant
Fulmer Road Family Medicine
Mishawaka, IN
05.2007 - 09.2008
- Supervised daily operations of back office functions, ensuring smooth workflow and patient data management.
- Trained and mentored junior staff on medical protocols and administrative procedures.
- Streamlined electronic health record (EHR) systems to improve accuracy and accessibility of patient information.
- Coordinated communication between clinical staff and patients, resolving issues promptly and effectively.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Coordinated referrals to specialists or other healthcare facilities for further evaluation or treatment based on physician recommendations.
Education
Medical Assisting (Diploma) -
Remington College-Nashville Campus
Nashville, TN11-2006
Business Administration (Associate) - undefined
Davenport University
Granger, IN05-2004
Skills
- Medical terminology expertise
- Insurance verification
- Prior authorization processing
- Proficiency in [software]
- Document processing
- Audit support
- Excellent communication
- Critical thinking
- Organizational skills
- Self motivation
Certification
- Registered Medical Assistant (RMA) November 2022 to November 2025
- CPR Certification August 2022 to August 2024
- BLS Certification August 2022 to August 2024
Timeline
Radiation Oncology Authorization Specialist
AC3, Inc
06.2024 - Current
Triage Medical Assistant
Goshen Physicians
12.2021 - 03.2024
Registered Medical Assistant/Scribe
Coastal Cardiology
04.2011 - 04.2021
Registered Medical Assistant
Midwest Cardiology
05.2009 - 05.2010
Back Office Lead Medical Assistant
Fulmer Road Family Medicine
05.2007 - 09.2008
Business Administration (Associate) - undefined
Davenport University
Medical Assisting (Diploma) -
Remington College-Nashville Campus