Hi, I’m
Eunice Leyanda Rajan
Technical Support Engineer
Bengaluru
Summary
Dynamic Technology Lead with a proven track record at Infosys Ltd., excelling in IT infrastructure management and process automation. Enhanced team productivity through effective collaboration and mentorship, while delivering high-quality documentation and optimizing application performance. Adept at troubleshooting complex issues, ensuring alignment with business objectives, and fostering a culture of continuous improvement. Ambitious Technology Lead with 1+ years successfully aligning internal and external technical resources to provide consistent and reliable progress toward business goals. Proponent of human-centric management approach and owner of deep technological expertise. Adept at combining scientific tools and common sense to maintain uptimes and exceed service level agreements.
Overview
8
years of professional experience
Work History
Infosys Ltd.Bengaluru
Technology Lead
01.2025 - Current
Job overview
- Led cross-functional teams to successfully deliver complex technology projects within agreed timeframes and budgets.
- Increased team productivity through effective collaboration, clear communication, and regular progress updates.
- Troubleshot complex issues impacting systems performance, applying root cause analysis techniques to prevent future occurrences.
- Provided mentorship to junior team members, fostering professional growth and strong work ethics in the workplace.
- Collaborated with stakeholders to define technical requirements, ensuring alignment with business objectives.
- Enhanced application performance for increased user satisfaction by optimizing code and database queries.
- Participated in verifying compliance with service level agreements by maintaining technical uptime levels.
- Delivered comprehensive technical documentation including architecture diagrams, design specifications, and user guides for easy reference by colleagues or clients.
Infosys Ltd.
Technology Analyst
10.2021 - 12.2024
Job overview
- Resolved complex technical issues through rigorous troubleshooting and root-cause analysis, minimizing downtime and disruptions to business operations.
- Streamlined processes by automating repetitive tasks, saving time and resources.
- Developed call-to-action plans to improve IT service effectiveness.
- Provided technical and functional recommendations based on project requirements.
- Identified system issues and recommended changes to close system holes.
- Established effective communication channels between technical and non-technical staff members, promoting collaboration across departments to achieve shared goals more efficiently.
- Boosted team productivity with agile project management techniques, leading to faster delivery of high-quality products.
Infosys Ltd.
Senior Systems Engineer
06.2020 - 09.2021
Job overview
- Performed root cause analysis to provide resolutions for production issues.
- Troubleshot hardware components to identify root causes of malfunctions, reducing equipment downtime substantially.
- Conducted thorough audits of system architecture, identifying areas for improvement and implementing corrective actions.
- Delivered high-quality documentation to support project requirements, enabling smooth hand-off to stakeholders.
- Established maintenance schedules for regular system checkups, enhancing overall stability and reliability.
- Collaborated with cross-functional teams to deliver innovative solutions for business needs.
- Optimized system performance by identifying and resolving complex technical issues.
Infosys Ltd.
Systems Engineer
07.2018 - 05.2020
Job overview
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
- Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
- Developed custom software solutions for various business needs, resulting in improved productivity.
- Conducted end-user reviews for modified and new systems.
Education
Panimalar Institute of TechnologyChennai, India
B.Tech from Information Technology
04.2001
University Overview
- Anna University Rank Holder
Skills
IT infrastructure management
API development
Technology governance
Documentation protocol design
Technology architecture management
Process automation
Technology architecture management
Process automation
Timeline
Technology Lead
Infosys Ltd.
01.2025 - Current
Technology Analyst
Infosys Ltd.
10.2021 - 12.2024
Senior Systems Engineer
Infosys Ltd.
06.2020 - 09.2021
Systems Engineer
Infosys Ltd.
07.2018 - 05.2020
Panimalar Institute of Technology
B.Tech from Information Technology
04.2001