Eunice Carr
Alexandria
Summary
Self-motivated professional looking to secure a responsible career opportunity to fully utilize training and skills, while making a significant contribution to the success of the company. Produce high quality work that meets or exceeds expectations. Thrive on result driven assignments. Regularly receive positive recognition from current and past employers for effort and quality.
Overview
12
12
years of professional experience
Work History
Customer Service Coordinator
Group1001
07.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Set benchmarks for customer service employees and monitored progress against targets.
- Explained charges, fees, terms of sales and service agreements to over dozens of customers daily.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Devised and deployed successful approaches to retain customers and boost brand loyalty.
- Developed and maintained courteous and effective working relationships while working %100 remote.
Operational Specialist
Allied Universal / Operational Intelligence Center
06.2019 - Current
- Answer, evaluate, and prioritize incoming telephone and radio calls.
- Communicate effectively with various callers to obtain complete information to determine necessary level of service to including need to dispatch police, fire, medical, security or local property management.
- Communicate effectively with on-site security personnel to properly resolve incidents.
- Provide pre-arrival emergency or medical instructions to local law enforcement or fire personnel.
- Escalate and coordinate incidents to Operational Intelligence center Supervisor and intelligence analysts.
- Monitor life/fire/safety alarms.
- Proficient with several computer applications to properly log data, navigate information, and best support customers and security personnel.
- Maintain effective video management system in accordance with expected standards and protocols.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Oversaw daily operations to ensure high levels of productivity.
Jail Deputy
Madison County Sheriffs Dept.
09.2012 - 03.2019
- Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Examined incoming and outgoing mail to detect contraband.
- Observed inmate behavior to prevent dangerous and inappropriate activities, supervising over 100 inmates simultaneously.
- Responsible with incarcerated person intake and release.
- Processed and logged accurate and detailed incident reports
- Served warrants, made arrests, transported inmates to and from court, Medical appointments and DOC
- Investigated crimes within detention center and forwarded information recommending criminal charges.
Education
No Degree - Criminal Justice
Hodges University
Naples, FLSkills
- Conflict Resolution
- Team Collaboration
- Strong Work Ethic
- Adaptability
- Works Well Under Pressure
- Analytical and Critical Thinking
- Good Telephone Etiquette
- Situational Awareness
- Understanding Customer Needs
- Issue and Complaint Resolution
- CAD software proficiency
- Call Center Software
- Radio Traffic Monitoring
- CCTV Monitoring
- Problem Anticipation and Resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Coordinator
Group1001
07.2022 - Current
Operational Specialist
Allied Universal / Operational Intelligence Center
06.2019 - Current
Jail Deputy
Madison County Sheriffs Dept.
09.2012 - 03.2019
No Degree - Criminal Justice
Hodges University
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