EV Venkatesh

• The ability to motivate employees to do their job efficiently
• The ability to find a cordial solution to a problem
• Helps ensure the success of each project
• Oversee the development and administration of regulations, protocols, and policies
• Support the business in line with customer expectations and regulatory demands

* Manage Team Operations

* Provide Guidance

* Shrinkage attrition

* Maintain Transparent and Open

* Communication & challenges

* Facilitate & Manage Change

* Motivate and Inspire

• Collection of bank debts
• Meeting the required resolution target for loans portfolio
• Allocating the delinquency customers list to manual calling
• Handling dispute calls
• Reviewing case to case from collection associates
• Maintaining agent's performance and updating on regular basis
• Roll outing a Daily Run Rate (DRR) to the Team
• Checking the performance of the team on daily basis
• Checking the Team Agent Wise Calling report on Hourly basis
• Grooming the Team to achieve the given target
• Pacifying customer complaints regarding to credit card
• Communicating the agency regarding the Pu's given by the team